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8:30AM - 5PM
1600 Cameron St #200, Alexandria
Credit Unions
“We have been shopping around for a Car loan and the other credit unions APR was high. My coworker recommended Transportation. Within 48 hours we were approved, good rate and the cashiers check was delivered to the dealership. Our loan officer Shraddha Vera, was on point! Did this loan with haste, efficiency, great communication and a lot of hard work. We appreciate Shraddha and hope all their employees are this good.”
“Kerrissa was personable, professional and knowledgeable to service all my needs I inquired about and further informed me of additional services which will prove to be of use in the future. This is a team environment. Britt exhibited collaborative team professionalism adding to a welcoming environment.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
“Had a fantastic customer service experience here. Sharkia (I really hope I spelled the name right) was phenomenal: quick, efficient, super friendly and personable. This branch lucked out on having such a rockstar of an employee! Outstanding service.”
“Today I had to transfer money to my elderly grandmother who has been having a lot of trouble walking this week, so I had to assist her with walking into the building. There was a short line which I explained to the guy at the front that I had to transfer money directly to her account, and he asked if she needed to sit I said, yes please, if there is a chair I can let her sit while I wait in line, that would be great! I had no problem waiting and then assisting her with standing at the counter if i had to. The sweet guy at the front ended up asking around to the employees who are seated at a desk if they could help us so my grandma could sit while we did the transaction. He found a sweet lady to help us, and she was great. Very helpful, explained the process to my grandma and myself, and of course my grandmother was able to sit comfortable instead of standing assisted. KUDOS to these employees who have great morals and care about the elderly community. I wish I would have asked for their names, I feel so bad I cant thank them and shout them out by name. But keep up the good work nacy federal! Will definitely be using this branch location from now on”
“My wife and I feel inspired & encouraged about our financial future with PenFed as we strengthen our credit profile and build our nest egg for the foreseeable decades to come.”
“Staff in this branch is great! The only reason for the rate is their mobile app, it’s so weak! You can’t get what you need from the app and online support is slow. I hope it will be improved through time”
Open 24 hours
2930 Eisenhower Ave, Alexandria
Credit Unions
“I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.”
“A very professional place with very helpful and patient staff.The one big thing I appreciate about Apple Federal Credit Union (AFCU) is that they have a very smooth and reliable process which is customer-friendly and easy to follow.You can make sure that your needs are taken care of in the fastest and most convenient way.Thank you AFCU. ??”
9AM - 5PM
4875 Eisenhower Ave, Alexandria
Credit Unions
“I do all my business here very good rates treat customers like gold was able to complete everything without having to come in the branch. I will be a lifelong customer.”
“Free checking meaning anyone who has a check g account do not have to have money in the account it is free. PenFed has excellent low interest rate for auto loan and mortgage loan.”
“Professional. Patient. And Informative. TJ was a huge help with assisting my friend and me with applying for our loans. As a first time loan applicant he thoroughly informed my friend on what his loan entails and subsequent precautious steps he should take to preclude any mishaps. With his detailed explanations he left us with no further inquiries! This is the example of professionalism that only a few can emanate. And…he is concurrently serving our country!”
“Very efficient, great location near Ft. Belvoir. Employees are very friendly with the whole family. They are able to offer youth services as well as full banking guidance. The credit union was opened to all branches plus account holders with an affiliation can add qualified additional members. It is easier than ever to get authorized, just check for guidance as terms have been updated.”
“Stop blocking my card! Stupid credit card fraud triggers twice a week and they dont do anything to correct it. Wasnt an issue for the first year I had the card but now im having to call every week about a fraud alert.Changed my rating as they have added a text alert feature to acknowledge i did the transaction. This is much better now and im a happy customer again.”
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