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“Chase was absolutely fantastic. He was very knowledgeable, committed, and made me feel valued as a customer. His communication was spectacular and he went above and beyond to work with me through any challenges. He had great ideas and support and made sure I was taken care of. For Chase alone, I will recommend to everyone I know to give this bank a try.”
“I was extremely impressed how knowledgeable and professional your associate was who helped me. I came in to both put a temp hold on my debit card and deposit a thousand dollar savings bond from 1990. She made it so easy. Was polite and professional. I didn’t catch her name and hate to have to use a physical description but slim , beautiful, black, with a few tattoos. The other associate there was also polite and helpful. I’ve been in Woodforest branches from Maryland too Mississippi and in all cases I’m always impressed with their level of professionalism. I know Woodforest is kind of a second rate bank but you would never know that based on how great the associates working there are. Thank you again. Any time I’m home in Maryland this will be the branch I use.”
Open 24 hours
6031 University Blvd Suite 245, Ellicott City
Banks
“If your in need of home purchase services, please contact Kristy Grimes…here’s WHY:
Kristy is Phenomena!! She is so caring, knowledgeable, and informative about every step of home purchasing and Refinancing!! She knows her industry!!! I had so many reservations as I waited for the perfect time and drop of the interest rates. Everytime I reached out to her she responded expeditiously. Not once did I feel like I was troubling her. While I share my experiences and confidence in her...she will stay on "Speed Dial". Kristy, Thank You ☺️ for All that You've done to assist and establish OUR Family Home!!! Looking forward to OUR next Purchase Venture Amen”
“On a business owner level, I could not have asked for a better banking experience. This company has never made me to feel like I am a bother, instead they always make me feel like we are working together for the best interest of my business. Each time I have to email my customer service team, the respond so quickly that I am never left wondering if anyone is going to help me. They return calls so fast and have answers. If they don't, which is hardly the case, they get back to me with the answer. Seriously, this bank I cannot say enough good things about them. I feel my money is safe, well protected and maintained. I've been with other banks and man, no one has ever made me feel like my company is the only company that matters when we have an interaction! WOW.”
“My loan officer, At the Columbia, Maryland branch, was attentive and very patient as we were using Carvana where I purchased my car. That was an awful situation and she handled it quite well. Thank you so much.”
“I went in this week with my Dad to make some revisions to his account. The staff members were outstanding in their personalized care and attention to detail.
Lola was impressive as she greeted everyone and successfully supported simultaneous actions. Gillian handled my Dad's request and addressed his request as efficiently as possible. It went very well.
I appreciate the 'small town feel' and personal touch at this branch.”
“I had to open an Estate account recently because my husband just passed away and I had no idea what I was doing. The Banker that helped me open the Estate was Aliyah Carter. She was so helpful and explained everything to me so I could understand. She was also very kind and considerate knowing how I was still mourning my husband. Any time that I have banking business to do in the future I will be asking for her specifically.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
“Because of some of the negative noted reviews here I thought I should post a review based upon my recent experience with the branch located off Little Patuxent Pkwy. I found the staff to be prompt, courteous, and quite friendly. All aspects of the transaction went as one would hope. I look forward to stopping by again.”
“Yes, I was very pleased with the service I received from market USA Thank you so much Ketan for all of your help and patience with me, was very easy to apply, took alittle time for all the paperwork, but it was well worth it ,there was a lot involved with a home equity loan, and I want to mention Linda who really help me out on wiring the the funds to the title company . Thank you so much very pleased with their service.??”
“Nicole Bossard- Mack is amazing!!! She always goes above and beyond to help me with any questions or concerns that I may have with my accounts. I just want to say thank you for always being helpful and kind. I really appreciate you.Thankful,Deborah C.”
“Phenomenal bank and specifically an amazing branch ran by Phil! I have a business account and a few personal accounts with them. Any time I run into issues, they're quick to resolve them. Great one-on-one service.”
“These ladies in the Arbutus location have been a godsend. They have helped me immensely! I love myself bank . The hospitality is unmatched exceptional. These bank tellers deserve an honorable mention. Antoinette Arbina,Robin and Taneshia are truly the Arbutus Angels.”
“Best BANKING EXPERIENCE I HAVE HAD IN LIFE…… THANK YOU ROY….
First I take pride in teaching the younger children in my family about banking, credit and how to manage both. The Associate Roy really educated my Daughter today on the entire process. He gave detailed instructions ans explanations while providing excellent advice and guidance throughout the process. The only complaint I have is why NAVY FEDERAL has handcuffs on this Guy he should be a trainer or part of management because I never felt more comfortable giving my money to anyone in my life.”
“I rarely leave reviews unless I feel as though that business actually deserves it. Today, my grandmother needed a cashier check and I had to assist. I called to see what exactly I needed to prepare for this transaction. Ms. Jennifer answered and walked me through every little detail beginning to end. Sweet as pie!!! I was more than confident when I pulled up to the drive through. When we arrived at the drive through Ms. Belva ( praying I’m spelling that right) was AWESOME. I have never in all my years banking with M&T dealt with a teller so polite and kind! She didn’t rush me or my grandmother although it seem to get busy as soon as we pulled up. I had the nerve two make two transactions lol but she still was patience and kind! With everything in the world going on today sometimes it’s just nice to be nice! I hope if you visit this branch you get to have the privilege of meeting this Queen. If she ever see’s this I hope she knows how much of a blessing to my day she was. ♥️”
“These folks are so professional they work very well together. They really reflect Woodforest Bank in such a positive light. They all should be promoted as regional supervisors in some compactly because others really need to be able to see an emulate such high level of professionalism demonstrated daily. Victor”
“I had to assist my young adult child with finalizing paperwork on a approved auto loan. We went on a Saturday late morning. The branch was welcoming the lady who checked us in was friendly. It wasn’t a long wait before being called back. The representative who handled the paperwork was very friendly, thorough in explaining everything and answered all questions. What she couldn’t answer her associate came in and helped. Everyone we interacted with (4-5 different people) was professional and helpful.The process was painless. I would definitely return to this branch again.”
“It took less than 10 minutes from parking to walking in , making a replacement card , and walking back to my car. Truly amazing professional team that work at this NFCU. God bless.”
“I always have a great experience while banking at the Glen Burnie location. JERMAINE, Audrey and the whole team are always so pleasant. I really appreciate them.”
“Woodforest bank Severn Maryland branch is the best of the best branches that I have ever visited.
We had the assistance from the Branch Manager Meena. She’s all attention to details and all about customer service. She explained everything very carefully. Amazing place to open a checking account for seniors and great benefits.
The assistance of Cathy was amazing.”
“This is by far the best shore united location I’ve been to so far! As having a bad experience with Glen Burnie branch I’ve decided to try the elkridge branch and couldn’t be happier.”
“I love M& T bank i am their customer for many years i was upset with potapso branch service few years ago and stoped coming to this branch. And recently started coming back to this branch because if oksana she has been so helpful every-time. Goes above and beyond to help me with a smile every visit. She is truly is a gem. My business account was compromised recently and she was very helpful setting block and opening new account etc. keep up great work we love you thank you for putting us at ease during this situation.”
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“I have used APL for multiple loans and I have never had any problems. The transactions are quick and easy. Laura is great to work with! Top tier service all around!”