Service department is an absolute nightmare. You make an appointment to get your car fixed and they never even look at it or it sits there for days possibly weeks and Ford does nothing about it.
December 2022
Quick Lane anything but. Scheduled an oil change /tire rotation appointment and arrived on time. Tech checked me in with no reference to an appointment. I was told it would take two hours! Obviously the appointment is a foreign concept.
November 2022
The worst dealership and service center ever. Simply put, they are crooks. Charged me $2100 to fix a tail light that was out. I've spent almost $8000 repairing a 2019 Ford F150. 8k for a three year old truck. Never again a Ford and especially never again Koons Ford.
