Victra is a Verizon Authorized Retailer located in Annapolis, MD, committed to providing the best experience for its guests. The store features knowledgeable and dedicated consultants who assist with a wide range of wireless devices, including phones, tablets, and accessories. Customers have praised the friendly service, noting how staff members, like Mike and Shawn, make switching devices easy and enjoyable. Visitors feel welcomed from the moment they enter, with all questions answered promptly. The team also offers help with account adjustments and finding necessary parts for devices. Overall, Victra is recognized for its excellent customer service and knowledgeable staff, making it a highly recommended choice for Verizon services.
I had problems with my voice mail app and had called Verizon CS who did not help me. I visited Victra and Krista was fabulous!! Fixed my issue and she was so professional , friendly and knowledgable. THANK YOU!!
August 2026
Shaun is PHENOMENAL!!! Was passing through town and needed assistance with a new phone. He’s the best!
April 2026
Both the store rep and customer service phone rep handled my issue with professionalism
