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“Big shout out to dhamel We came into the store initially unsatisfied this guy walked in and brought great energy and completed a cell and under five minutes when we were waiting before for over 30 minutes appreciate this guy attention to the customer”
“This place has a variety of phone cases. The man is very friendly and helpful! Would definitely come again and recommend if you need to fix your phone or find a cute phone case”
“Start to finish a really nice experience which is super rare nowadays. Staff was awesome and knowable and kind and accommodating. And knew his to do everything they needed to. Highly recommended!!!!!!!!”
“Friday, May 15 2026 - Kathy Mena - Store Manager --- Pros: 1. Clean, organized and accessible location. 2. Knowledgeable, attentive and excellent ability to multitask. 3. Excellent experience. Thank you, Kathy!”
“Hello came in one day to switch my z fold 6 over to a replacement as I had screen damage. I was scolded for forgetting my Gmail password 😄. Ms Aja was absolutely helpful. I appreciate her and whatever your paying her is not enough. She was awesome 👍”
9:30AM - 9PM
1914 Forest Drive Suite 1B, Annapolis
Mobile Phones
“I've been frequenting this location for many years. It's like the neighborhood go to cell phone spot. They have plenty of in stock items. The best thing about this store is Alma. She's an angel. Trust this place.”
“I was staying at the Best Western up the street not receiving phone calls or text on my personal line so I called customer service they erased my SIM cards on both my personal and my money line which had 2K on it both phones shut off emergency calls only I jumped up and ran into this MetroPCS store when I got there they were closed they allowed me to come inside and went through the 40 minute long process of restoring my SIM cards I won't go into detail of what had to be done to accomplish this with the manager Rosie and the young lady working behind the counter her name I cannot remember because it's a beautiful Hispanic name that I wouldn't be able to guess in a million years the ladies only had one priority and that was to make sure that my phones were working when I left that store and they did just that I that I told the young lady working behind the counter that if I wouldn't catch a charge I'd lean across that counter and kiss her right on the mouth LOL excellent customer service I've been with MetroPCS for a long time and I do not plan on leaving yes I have had my ups and downs along the way but all in all I am a completely satisfied customer and if ever in this area again and need service regarding my telephones I will go straight to this location where I was treated like I mattered and like the money that I spend every month matters thank you guys so much for your help I greatly appreciate you both not only were you beyond helpful but both so kind and personable beautiful human beings ❤️
#FDT ??”
“I came into this store wanting to get a Phone with a decent plan, the girls that were working were so friendly and helpful I'm truly happy I switched to metro pcs of weSt St Annapolis and plan of staying for a long time, the women who work there should be proud of themselves based on a great personality and being very Knowledgeable about the phones and the phones they carry!”
“Awesome place!! Very Helpful!! He helped me big time with an upgrade I didn’t know I had. I got an iPhone 15 cheaper than buying a cheep phone I was. Il always go there!!!”
“Joe and Marcus were so quick and efficient with getting me my phone upgrade!! Both of them were very knowledgeable and it was overall a great experience. Thank you both!”
“I’m leaving this review to highlight the excellent customer service I received by Donovan. I popped in to pick up a phone case, and the store was extremely busy. Donovan was engaged with multiple customers, but still had the initiative to scan the room looking for lost souls like myself. He made point that ask me if I need d help, and then prioritized me after he finished his current batch of customers.
I walked in the store at the tail end of a really bad day, which when I got to the Apple Store initially started getting worse, as I was failing at drawing attention. Donovan’s initiative to scan the room looking, recognize my silent frustration, and acknowledge that he would move onto me suddenly made everything ok, and provided a happy ending to a bad day.
To cap it all off, I’m always trying to spot employment talent in the most unlikely of places, and I tried to solicit Donovan’s contact information to try and poach him from Apple. Donovan thanked me for the consideration, but politely declined citing his ethical boundaries against that, hitch I absolutely respect.
Donovan, you’re a class act, Apple is lucky to have you.”
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“Moheb was our technical assistant to find our phone.
We fail but it was not because of Moheb . He was helpful, and pleasant to work with.
You have an excellent employee.
Bill Coleman”