Verizon is a leading telecommunications company that offers a wide range of services, including mobile, 5G home internet, and business solutions. Customers can visit the Annapolis store or shop online for their latest needs. The store provides convenient options, such as in-store pick-up, free 2-day shipping, and express lockers, as well as same-day delivery where available. Customers have shared positive experiences with the Verizon store. One customer praised the associate named Juan, who went above and beyond to resolve their issue without focusing on commissions. Another customer highlighted the excellent customer service provided by the sales consultant, who helped them find the perfect phone and other devices. The store is described as a "legit corporate Verizon store" with helpful and knowledgeable associates. While some customers have had a longer wait for service, the overall feedback suggests that Verizon provides a good customer experience, with helpful and attentive staff who are willing to go the extra mile to meet their customers' needs.
Jordan did an excellent job of taking care of all of our needs. I will be back.
March 2026
Short wait without an appointment. Very knowledgeable staff.
December 2025
Only reason it didn't get five stars is because of the wait, but once the wait was done everything went great and the representative I unfortunately did not ask his name. He was a young gentleman with a red sweater and a goatee, but he solved my issues very quickly and efficiently and it was great.
