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“Tina was professional, personable and supportive. She provided honest insights and was flexible, timely, and responsive. Tina’s gift is using her professional guidance to ensure her client has a positive experience. Perhaps the most important detail I can share is that Tina’s expertise helped ensure I had a realistic AND empowering experience. It was a genuinely a pleasure working with her.”
“I have been a proud member of NIHFCU for over 30 years and have consistently had positive experiences with the credit union. Most recently, I had the pleasure of working with Ms. Kaur, Assistant Branch Manager on several transactions. She handled each interaction with professionalism and expertise, ensuring that everything was processed smoothly.
Beyond her knowledge, Ms. Kaur was incredibly respectful. Her attentiveness and dedication made a meaningful impact, and sincerely appreciate the outstanding service.”
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
“Today, 08/13/2024, I went to the bank to be served and witnessed a horrible scene.
A customer yelled at the employees and especially at the manager.
The manager tried to minimize the situation, but the customer banged on the door, wanting the person the manager was helping to leave so she could serve him.
I have never seen such rudeness in my life.
And the manager remained calm and apologized for what happened.
The customer's attitude was regrettable.”
“I do visit Bank of America, 11499 Columbia Pike
Silver Spring, MD 20904 recently and I get an Excellent customer service by Tigst Esheteee.
Thanks Bank of America having such type of humble employees on board.”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
““Math doesn't make mistakes”.
This phrase was repeated by my teacher in his respective classes and came to my mind when I saw only one teller in the Bank, as I heard because the others were on their lunch break, versus a long line. In that line I saw two people who I understood should have the right of way, due to their age and because they had some difficulty standing for a long time. One of them was very supported by her husband, whom I admired for his great effort to make sure his wife was well and could solve, without a doubt, a tremendous show of love for her, and she, with more love and few words, calmed him down. What a beautiful moment! Despite the situation; for that reason, I think that if there were no sign indicating when a user has “Preference” we would choose to give him the right of way, as an act of solidarity and love, like that couple. Long live the love between couples, people and the work we do!!!”
“I would like to commend Mira Segizbayeva, who helped me and my wife open a Citi Priority account. It was a wonderful experience. Mira is a real asset to the bank. Thank you for making her available!”
“Jhonatan treated me excellently
Good service and concern for the customer
It lasted a long time but I won't stop helping until my situation is resolved.”
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
“I’ve been a LFCU member for over 20 years and it is my primary financial institution. Jason provided excellent customer service - quickly answered my questions and performed the transactions I needed.”
“All of the staff are extremely personable and friendly. They expedite your needs and handle crowds very well. Customer service is top notch and I know I’ll always get help with my needs.”
“I love the people at this branch. The manager is an angel. The tellers Sheila and my Ms. Happy are super helpful. Love to be greeted as soon as I enter the door. This is what customer service is about.”
“I made appointment with Assistant Branch Manager and she was a delightful very pleasant thoughtful young lady. I enjoyed her personality and all her effort and hard work. I had made some bad financial decisions in my past and was very regretful of them but she helped me to see the light at the end of the tunnel and I am now happy about meeting her and will now make the necessary steps to correct what I need to do so I can be in a better position when I return to re-apply myself again. I appreciate you even though it wasn't the right time but a better time in my near future, Thank you again for all your help and assistance; and I look forward to continuing being a member. I highly recommend NW Credit Union.”
“My recent visit went quite well. I was helped by Sophia, who greeted me with a warm, friendly smile. She was able to easily complete my transaction, and was even able to help me with my usual request for $2.00 bills. As a regular at the Olney branch, I've always found the staff to be most courteous, friendly and helpful.”
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
“Recently we visited the Rockville location and were helped by Yenoh (sp?) and she was fantastic! Such great customer service! We were also there a month ago and the same great customer service from another women there but forgot to get her name. Very rarely nowadays that you can walk into a bank or credit union of any kind and there’s someone there to greet you and help you in a very timely and efficient manner. Just appreciated it so much.”
“I had a great experience at the Bank of America branch at Bethesda. The manager was incredibly helpful, professional, and friendly. They made my visit quick and easy. Highly recommend this branch for excellent service. Great team.”
“I've been banking with Signal Financial Credit Union for 30 years. They are supremely knowledgeable about their banking products and the banking industry in general. If you don't understand how banking works, you can learn from them. Also, they have the absolute BEST support staff that answers the customer support phone that you could ever experience. My hat is off to Danny and Abbey. They were outstanding for their support in getting some very challenging transfers done for me in the rush timeframe I needed. They are the best!”
“We use SECU for both business and personal accounts and enjoy the friendly virtual tellers we see almost everyday. We are looking forward to the credit union expanding its business services.”
“I had an excellent experience at the Woodmoor branch of Bank of America. The service was outstanding, and customer handling was absolutely perfect. I would like to give special recognition to Mrs. Joan for her professionalism, kindness, and efficiency.
Rating: 10/10
Thank you, Mrs. Joan!”
“I’ve been banking here for years. Everyone is pleasant, courteous and knowledgeable. Service is quick and efficient !!! James is most pleasant and helpful always. Everyone is always smiling and cheerful.
The service is fantastic here. I love this CU. It’s convenient and service is Awesome !!!
The ATM is convenient and safe. This location is very safe. There’s always a special going on !!!! For your money to make more money !!!!”
“Went in person to deal with some account issues, Nick the teller at the counter was a godsend!! Wonderful & helpful throughout the entire process, thank you Nick!”
“Came in today to open a checking account and it was super easy and fast on my phone. Jhonatan helped guide me and also explained more about the credit cards that i saw on my emails. Thank you for having a great caring staff.”
“As former Sandy Spring Bank customers for 30+ years, we were leery of the merger with Atlantic Union Bank. Given how smoothly our first interaction at the band went yesterday when they were rather busy and we had multiple transactions and issues to address, all of our concerns were allayed. Couldn’t be happier!”
“Want to say a special thank you Betty. She was very friendly and personable. Betty genuinely empathized with my problem and wanted to see it resolved, something rare when dealing with big businesses. Betty is great and this PNC location is lucky to have her!”
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“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”