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9AM - 5PM
11499 Columbia Pike, Silver Spring
Banks
9AM - 5PM
13711 Georgia Ave, Silver Spring
Banks
“We were helped by the kindest employee (manager) we could have hoped for. She took her time and helped us complete several tasks we've been working on for two months! (Long story.) I cannot thank her enough. This is the second helpful employee we've worked with at Educational Systems Fed Cr Union. 🙏🏼”
“I cannot say enough good things about our experience at this Bank of America branch. We had some complicated banking issues to resolve concerning my 93-year old mother's accounts and Fernanda Assurian and Giuliana Fortini could not have been kinder or more helpful. The two of them worked tirelessly for over an hour and a half to address all of our needs. They were pleasant, efficient, hardworking, welcoming, and knowledgeable. I can say from past experience with other banks and other branches, that they went above and beyond in helping us. Thank you again Fernanda and Giuliana. We so appreciate you!!”
9AM - 4PM
1308 East-West Hwy, Silver Spring
Banks
“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“I had a wonderful experience with Hilina. She was extremely polite, very professional, and genuinely humble. She handled everything with care and patience, making the process easy and stress-free. Her excellent customer service truly stands out.”
“This bank was such an amazing experience!! I went on the Friday that just passed. I lost my wallet AGAIN or else I had definitely asked for her business card. First I called to see if the bank was able to take a larger amount of money out and the man that answered was so nice and helpful. Then when I went in a woman with short dark hair and glasses that was there helped me. She was so so nice and went above and beyond!!! The parking was not the best due to construction, but I would still go and give more stars if I could. She went above and beyond and her and the man greeted me nicely when I went in. The place was nicely kept and clean. I am hoping to get a survey so I can take it!.”
9AM - 5PM
1700 Elton Rd, Silver Spring
Banks
“Truist t is the best bank I've ever dealt with. There was an issue of consumer reports many years ago that said they were the best bank in the United States. I agree. They take their time to make sure your transaction is accurate. They protected me from a scam situation that occurred on Amazon. An employee of Amazon accessed my account. There were four fraudulent transactions. Truist immediately took steps to protect my account and returned my money. I've had other banks in the past and this one is by far the best”
“I had a sleepless night before my visit the next morning at Signal Financial CU. I thought that the process that I was seeking was going to be long drawn out process, however, Tuba was assigned to assist me. My situation was understood. The process was quick! I'm so happy with SFCU. Thank you Tuba!”
9AM - 4PM
10151 Colesville Rd, Silver Spring
Banks
“Mrs Joan, was so much nice and very professional of her job. She was very helpful the moment i walked into the bank. As a customer I can’t even express how satisfied I was with the her service.”
“I love having had this bank for so long. I came in one day simply to ask about how would opening up a business account banking with them work. The employee was so enthusiastic & helpful, he even helped me step by step explaining how to open my own business that leads to me needing a separate business bank account with them. Another time I made a suggestion with telephone banking, they understood why I suggested vs brushing me off. They’re really nice people at this location, & even though it’s a smaller bank than a huge nation wide bank I really recommend this bank!”
9AM - 5PM
12500 Prosperity Dr, Silver Spring
Banks
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
“The bank is nice and clean. There are a lot of seats to sit and relax while you wait for the service. The staff is friendly. However I always come here when there are a few staff here and I have to wait for a while for the service.”
“Recently lost my mother and I have estate executor responsibilities. Miriam and ALL of her staff have gone above and beyond in helping me get things coordinated with account closings and openings. They made it easy. I like easy! But mostly I appreciate the care and sensitivity. It matters.”
“Came in today to open a checking account and it was super easy and fast on my phone. Jhonatan helped guide me and also explained more about the credit cards that i saw on my emails. Thank you for having a great caring staff.”
“I’m so happy… Barmori, is a very good worker, the best costumer I see. He supports me any time in my process. He is the best! So proud to be part of SkyPoint”
10AM - 5PM
9400 Georgia Ave, Silver Spring
Banks
“Ms. Escobar (Haley?) was super helpful when I got locked out of my online account. Then, she continued this streak by calling me after I left my wallet in the branch. Oops! Thanks!”
“A great small bank, every time I come in they address me by my last name and look happy to see me. Especially a banker name Dorian. He remembers my preferences and is always happy to help. Every time I have a problem or a question, I call and Dorian is very to help. He never forgets to return my calls and salve every issue. Will defiantly recommend this small bank that makes me feel like family. All the other workers are great as well, I just don't remember all of their names :)”
9AM - 5PM
12200 Tech Rd, Silver Spring
Banks
“Great customer service at M&T Bank Tech Rd branch! Praveena was friendly, helpful, and went above and beyond to assist me and my family. Truly appreciate her professionalism and kindness.”
“I recently had the pleasure of being assisted by Mrs. Elham Koury, at Capital One, and I cannot say enough about the exceptional service I received. From the moment our interaction began, she was not only professional and knowledgeable but also incredibly kind, patient, and genuinely committed to resolving my issue.
What stood out most was how Mrs khoury, went above and beyond—taking extra time to ensure I fully understood each step, exploring every possible solution, and following up to make sure everything was resolved smoothly. In a world where customer service can sometimes feel rushed or impersonal, this experience reminded me of the power of real human connection and dedication.
Thank you, Mrs. Khoury, for turning what could have been a stressful situation into a reassuring and positive one. Capital One is lucky to have someone like you on their team!”
“Honestly delightful service, walked straight up the cashier, she was polite and helpful and nice when I didn't understand the process. There was one thing she couldnt help me with but she explained how I could get assistance. I was expecting bad service based on the other google reviews so this was a nice surprise!”
“Ms. Cindy Mendez was very respectful and responsible. She explained everything clearly about my account and the bank policy. I told her I had already paid the penalty, and she helped me understand the situation and fixed the issue. I appreciate her professional support.”
“Ms. McCawley is so helpful and professional. She helped me open an account, take advantage of the sign-up bonus, explained the benefits of banking with them, and even helped me set up my online banking. I really appreciate her excellent customer service!”
8:30AM - 4PM
8665B Georgia Ave, Silver Spring
Banks
“I am sorry to read the negative reviews. The nonprofit that I head has been banking with Eagle for some time, and they are unfailingly courteous, patient and helpful. The Silver Spring branch manager goes out of his way to help us. They are a good local institution.”
“Excellent experience and outstanding customer service. I've had my ups and downs with TRUIST during their transition from SunTrust and was on fence about them. However, have had several positives in last year or so at the two local branches I tend to use.
Today, I worked with Valerie (Colesville) to make some updates to accts and open a new one. Some of it was tricky and she handled it all in a knowledgeable, detail oriented manner and was extremely thorough from beginning to end. Even though it was late afternoon/near break & closing time, she took the time to ensure I understood my options, answered questions, patiently outlined the bank policies and had copies of all the documents, etc.”
“Carlos was great to work with. Although my original issue wasn’t fully resolved due to a system-related problem outside of his control, he was incredibly patient, professional, and helpful throughout the process. He helped me recover my Apple Pay funds and took the time to guide me every step of the way. Excellent customer service and a positive experience overall.”
“I have been a member of the Silver Spring M&T branch for several years. Everything about this bank for me has been excellent. Never too crowded and the people friendly and always very helpful.”
“Thank you to the team here for working with me today! They helped me deposit savings bonds into my account - walked me through the whole process kindly and helpfully. I overheard them helping several other clients navigate the new online website and app. Very thankful for my experience here today.”
“I walked in on wednesday morning. Due to bad weather there were only 2 staffs over there, but it didn't stop them from taking care of me. Best service from Diana. Thank you so much”
9AM - 5PM
1100 Wayne Ave, Silver Spring
Banks
“Every time I go into the bank, I feel welcomed with being greeted each time I walk into the bank. When walking out of the bank I always feel they helped me with all my issues.”
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“We (my husband and I) had a great experience. Rekik was absolutely amazing in her work. She took time to explain everything step by step, making sure we fully understood the process from start to finish. She was incredibly patient and explained every detail clearly, answering all our questions without rushing us. Thanks to her guidance, we felt confident and comfortable with each step we took.”