Boost Mobile at 3858 East Lombard Street, Baltimore, MD, offers a positive experience for customers seeking prepaid phone plans and the latest 5G devices. Many reviews highlight the exceptional service provided by the staff, particularly a representative who is noted for his quick and efficient assistance. Customers appreciate how this employee helped them navigate their needs, even during challenging times, such as personal loss or technical frustrations. Another representative, Ricky, is praised for his understanding and customer service skills, turning a frustrating situation into a more manageable experience. However, not all interactions have been smooth, with some customers expressing dissatisfaction with another staff member's response during stressful moments. Despite these mixed experiences, the overall sentiment remains positive, with many customers feeling valued and supported by the Boost Mobile team. The store is committed to addressing concerns and ensuring customer satisfaction, which keeps long-term customers returning. Those interested in exploring new devices or plans will find great deals and helpful service at this location.
Great customer service, thank you yude for my 2 phones. Great prices and everything.
April 2026
I been loyal to this place for couple of years. Jud is the one that is helping me all the time. Love her, please go to her, she will always give you the best customer service, beautiful and smart lady. Her humbleness is everything. Also store is very clean all the time I go there...
April 2026
jude is the best very professional fast and she is beautiful she needs raise.
