Estes Express Lines
Hours:
5101 Washington Blvd, Baltimore MD 21227 Hours
About Estes Express Lines
Estes Express Lines is highly praised for its exceptional customer service and reliable delivery. Customers often highlight the staff's helpfulness and willingness to go above and beyond, especially during urgent situations. One reviewer shared how the team, including dispatchers and drivers, played a Santa-like role to help in a difficult time, demonstrating genuine care and support. Another praised Destani Dancy for her quick and patient assistance, which enabled them to pick up a crucial shipment promptly, ensuring a timely installation. Customers appreciate the quick responses to questions about delivery details, such as signature requirements and drop-off preferences, with drivers calling ahead to coordinate. Many express strong satisfaction with the company's regional, national, and international freight services, including offshore options to Alaska, Hawaii, and Puerto Rico. Despite some concerns about delivery times, most reviews reflect positive experiences, emphasizing the company's helpful staff and commitment to customer needs. Overall, Estes Express Lines stands out as a dependable and customer-focused freight company that values its clients and strives to provide excellent service.
Most Recent Reviews
June 2025
Nice organization with the yard, clean terminal, and easy access to route's
June 2023
Update: this places gets two stars for the exceptional customer service the delivery man had.Rachel at the call center should take notes. Because of her poor attitude and terrible customer service, I cannot give anymore stars.
November 2022
Estes Express Lines provides regional, national and international LTL freight shipping. They also offer offshore services to Alaska, Hawaii, Puerto Rico and more.
More Comments(66)
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