Firestone Complete Auto Care in Windsor Mill, MD, has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the friendly and attentive staff, with some highlighting employees like Kai, Ron, Chris, and Hannah for their excellent customer service and knowledgeable assistance. Chris B. was praised for quickly handling a wheel alignment and offering a cost-saving lifetime package. Hannah was noted for her personable and caring attitude, making customers feel valued. The staff's professionalism ensures vehicles are serviced efficiently, often within a short timeframe, even during emergency situations such as a flat tire on the interstate. However, not all experiences were perfect; some customers encountered rude behavior from an employee who was loud, aggressive, and unprofessional, which detracted from the overall service quality. Despite this, many reviews reflect positive interactions and appreciation for the team’s efforts to get customers back on the road quickly and reliably. Overall, Firestone Complete Auto Care provides dependable auto services with a focus on customer satisfaction, making it a trusted choice for vehicle maintenance and repairs in Windsor Mill.
I was quoted one price when I made this appointment and it was twice the price when I arrived 😡
November 2024
This was the 3rd Firestone I've visited and they were the only ones that even tried. I'm currently waiting on a call from them about me vehicle.
October 2024
I had a great experience this go round. I came early for my oil change appointment and had to wait a while but once Sterling started working on my vehicle things picked up. He was very attentive and friendly making the wait worthwhile.
