Metro by T-Mobile offers generally good service and helpful staff. Customers appreciate the long-term loyalty and positive experiences, especially with staff like Icka, who provides excellent customer service and assistance with device upgrades and app downloads. However, some customers have concerns about added charges without consent, which led to significant increases in their bills. Overall, the store is known for friendly staff who assist with setting up internet and other services, though there are occasional issues with billing practices.
Went to the Metro store and was waited on by a young lady who added a lot of add - ones to my phone bill that I didn't want. Trying to get more money from people ðŸ˜. I never had a problem with my service I been with Metro for years. I was shocked 😳 when my bill 💸 went from $76.00 a month to $156.00 a month.
October 2023
Great service. Been coming here for years. Just got a upgrade and tablet with Icka. She took time to help me download apps I needed for work. Awesome service.
October 2023
Came in from Pennsylvania Ave metro down town to see my girl Icka. She has best customer service been seeing her for YEARS
