“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”
“Visited this store and was helped by Christian who did an excellent job! Helped me with my plan and getting a new phone. Everything was quick and went smoothly. Highly recommend this store!”
“came in and didn’t know what to expect. gave them my iPad 6th gen , grabbed food at the mall and then went home. came back an hour later and the ipad was brand new lol. bought a case with a screen protector so no more accidents.”
“There is a girl her name is Bianca or Blanca and I'm so grateful with her, I upgrade my phone and she helped me to transfer my information to the new phone. She was so nice kind and sweet.”
“Cheap and nice phone they sell.Fast delivery also they send me a phone case and screen protector they guys if you are thinking to buy phone, apple watch and sunglasses guys do visit this place also you can order by calling them you won’t regret with their product and customer service.”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“I walked into the store 5 minutes before closing time expecting to hear we are closing you will have to come back tomorrow. However, that was not the greeting I received. I was greeted by Nate who asked how can I help you this evening. I informed Nate I was in need of a new phone, that my current phone was old and in need of replacement. Nate discussed different phone options that would best meet my needs. I picked out a phone that suited my needs then Nate assisted with transferring my information to the new phone. When all was completed, I walked out of the store with a new phone 20 minutes after closing time. I thanked Nate for his assistance and for staying open longer to assist me with getting a new phone. Nate thanked me for coming in and said it was his pleasure to help me with my new phone. He then gave me his number to contact him if I had any further questions. I was provided with great customer service, which is hard to come by these days so for that I give Nate and the AT&T store a five star rating for my experience.”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
11AM - 6PM
6308 York Rd, Baltimore
Mobile Phones
“I had a great day at T-Mobile today. With a wonderful employee called Taleah, she is a wonderful employee! She spent 2 hours with me and help me set up my phone And reset my phone. I think Taleah need a big RAISE. and also Be PROMOTED. She is a very Smart beautiful young lady. Taleah thank you so much, and I wish everybody's like you. You are blessed. Keep up the good work.❤️❤️❤️”
11AM - 5PM
6346 York Rd, Baltimore
Mobile Phones
“Elijah is a great addition to the AT&T team. We had an issue after coming over to AT&T from Verizon that was more technical in nature. Unfortunately, AT&T has a policy where there were no authorized users can be added for a full month. That meant we were just supposed to Have an unresolved issue for that period of time unless the account holder became available. Elijah was gracious enough to handle the issue for us, give us feedback and insight on what the issue may be, and take time out of dealing with customers in the store. He was patient, knowledgeable, nice, and the store environment was clean, calm, welcoming.”
“I went to the store to help me with my cell phone, which I didn't know why I didn't have a signal, and the very kind and helpful boy gave me excellent service. Thank you very much!”
“Excellent service provided by Galen. He went above and beyond to help with the purchase of iPhone pro and second phone also. Professional, courteous, efficient! Will definitely be back for all my ATT needs and highly recommend!”
“I have been a I've been a boost customer for a very long time and I came to security square Mall today and OJ the owner helped me with my problem and I'm very satisfied I will be back to give him more of my business thank you and have a blessed day”
“Great customer service from Umar! He definitely knows what he's doing, especially when switching us over and very good at multitasking, I must say. Had absolutely no worries with anything and walked out Happy.”
11AM - 6PM
7702 Belair Rd, Baltimore
Mobile Phones
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“Even though I was there for more than two hours, Kat’s assistance was amazing. Half of the screen of my phone did not work and that challenge did not stop Kat being able to transfer my contacts, photos, notes, etc. Meanwhile, my phone was transferring Kat assisted other customers in their needs.”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“I am satisfied with the service they offer me. I love coming to make my payments and they always let me know about the promotions I have in my account. I am very kind.”
“The employee was super patient and walked me through everything step by step. He didn’t try to upsell me or rush me out. He actually listened to what I needed and helped me find a phone and plan that worked for my budget.”
“The person that's working today is so patient and understanding. Even though I was overwhelmed she was able to calm me down and get my needs met, I went to another location and they kept telling you me to goback to the place I got my phone from and I'm glad that I came back. I believe her name is Queen something”
“Heidi thank u for always being a TOP NOTCH EMPLOYEE providing quality service on and off the phone. U really helped me make my Aunts gift excellent. Keep up the great work.”
“I got an upgrade and wanted to get my data transfered. They took my old phone temporary made it work and then was able to transfer it. They made it so easy for me. Came in left my phone came back done. I am a long time customer I will stay with them/boost mobile for a long time more.”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“Came in for an upgrade, sales people here are very professional and helpful... Setup my new device I have all my contacts photos apps can't believe I was in and out in less then 15mins. Thanks Abdul”
“Great customer service and very helpful! I went two days ago to get a new whole account and I walk out with a great promotion. I got approved for ACP, so now my bill it’s just gonna be $30 ?. Also, the lady told me to go back in a month so I can get my tablet for free. I highly recommended to my friends.”
“The young woman who waited on me several times because Ian a senior citizen was very polite and patient with me because my situation took place over a period of three days and she remained very nice and command because of her I can send this message to you please reward her in some form or fashion understanding and patience was very appreciated thank God for her she’s Great”
“The best place in all of Baltimore to repair cell phones and iPads, the young man is very professional and fast in the repairs, I like it and I recommend this store 100%”