Norris Ford, a trusted Ford dealership in Baltimore, is dedicated to providing exceptional customer service and a hassle-free shopping experience. The dealership's sales, service, and parts operations remain open, adhering to state and federal guidelines to ensure the safety of customers and employees. Customers can take advantage of Norris Ford's online shopping tools and home delivery options to save time. At Norris Ford, the goal is to be the best Ford dealership in Maryland. The team listens to customers and helps them find the new or pre-owned car that best suits their needs. Customers have praised the professionalism and helpfulness of the service technicians, who have provided thorough assessments and efficient repairs. The sales team, such as Tyler Lisa and Kyle, have been described as responsive, knowledgeable, and a pleasure to work with, making the car-buying process a breeze. Customers, like Carol Rush, have had highly satisfactory experiences at Norris Ford and would recommend the dealership to others.
I went to Norris Ford after a pathetic sales experience at another Ford dealer in Harford County. Norris answered every question, crossed every T and dotted every i. I cannot say enough positive things about Mr. Jerry and Mr. Stan. 10/10 Fantastic experience.
July 2024
Great experience with fixing flat, recognizing all tires had dry rot, replacing in < 12 hours, taking me home and picking me up. Kudos to all, esp. service advisor (name forgotten....)
July 2024
I worked with Tyler Lisa, he was highly responsive and a pleasure to deal with as i worked to find “my deal”. Tyler made it a breeze and we handled most everything online before i made the 4 hour drive for the vehicle.
