Norris Honda is a well-regarded dealership in Baltimore, known for its outstanding customer service and extensive inventory of new and certified pre-owned vehicles. The dealership has been serving the area since 1917 and aims to be a leader among Honda dealers. Customers appreciate the team’s professionalism and expertise, with many highlighting the no-pressure sales approach and prompt communication. Recent buyers have praised their experiences, noting how simple and straightforward the purchasing process was, even when buying remotely. The dealership offers convenient services, including online shopping tools and home delivery, emphasizing safety as a top priority. Customers frequently recommend sales representatives for their knowledge and helpfulness, with several sharing positive experiences regarding trade-in evaluations and financing processes. Overall, clients express high satisfaction with the polite and attentive service they received, describing it as the best car buying experience they have ever had. Norris Honda stands out for its commitment to customer care, making it a preferred choice for those looking to buy a Honda in the Baltimore area.
My husband and I just purchased a 2025 Honda Pilot. Brian Chaillou, our sales representative, and Paul Donald, in finance, made the entire process so simple. We live on the eastern shore of Maryland and we were able to purchase the car remotely and have it delivered to us. Definitely recommend!
Customer service was OUTSTANDING!! Heritage Honda should get some tips from Norris Honda!….because they NEED IT!! I left Heritage Honda because of the rude & slow customer service and went to Norris Honda. Heritage will never get another dollar from me again. I will be back soon Norris Honda!
