Pep Boys in Dundalk is described by customers as honest, dependable, courteous, and efficient, with top-notch customer service. The staff is noted for being friendly, knowledgeable, and sweet, providing great customer service and making wait times worthy. Technicians are phenomenal, offering detailed information and showing they care about the customers. The shop accommodates same-day services like battery replacement. Customers report receiving great prices, beating competitors, and appreciate the quality of the work on their cars. Many state it is the only shop they allow to touch their vehicle, with some choosing this location despite it not being the closest because of the great service.
I have been taking my van her for the past 6yrs. Have had some issues with repairs in the past but overall it's ok
June 2024
Jo Ann was amazing & deserves a pay raise! She juggled multiple ppl on hold & ppl in store all while talking to IT support for the computers that were giving her a hard time. She had me in and out in no time. Hope the higher ups understand how much of a gem she is!!
June 2024
I have been using Pep Boys for 17 years since I got my car. They are the only shop I allow to touch my vehicle. They have always been honest, dependable, courteous and efficient. The customer service is top notch. Especially Jo!!!!
