Public Storage in Baltimore offers convenient storage options with a friendly and professional team. Customers can reserve a space for free and choose the online eRental to skip the counter and go straight to their unit when moving in. The staff, including Alicia and Shamia, are highly praised for their excellent customer service, patience, and helpfulness. Alicia is described as a wonderful and helpful property manager, providing personal attention and making interactions pleasant. Shamia is recognized for her professionalism and willingness to assist customers through the entire process, including showing units and ensuring they find the right fit. Although most reviews highlight positive experiences, one customer mentions discomfort with the autopay process, despite emphasizing that Alicia remains the best property manager they've encountered. Overall, the Baltimore Public Storage location is known for its caring staff and easy reserving process, making it a reliable choice for storage needs.
This is the nicest lady ever , even if you have a bad day she will make you smile ,Ms Alicia is the best !!!!!
August 2024
Alicia and her team was very polite & helpful. They made my 1st time experience with public storage super easy. Didn’t take long & all of my questions were answered. Very excellent customer service, definitely Five Stars! Thanks
July 2024
Alicia was outstanding she was nice and friendly. Will come back here again.
