Public Storage in Baltimore offers convenient storage options with a friendly and professional team. Customers can reserve a space for free and choose the online eRental to skip the counter and go straight to their unit when moving in. The staff, including Alicia and Shamia, are highly praised for their excellent customer service, patience, and helpfulness. Alicia is described as a wonderful and helpful property manager, providing personal attention and making interactions pleasant. Shamia is recognized for her professionalism and willingness to assist customers through the entire process, including showing units and ensuring they find the right fit. Although most reviews highlight positive experiences, one customer mentions discomfort with the autopay process, despite emphasizing that Alicia remains the best property manager they've encountered. Overall, the Baltimore Public Storage location is known for its caring staff and easy reserving process, making it a reliable choice for storage needs.
Alicia helped me with an issue with my charges and was SUPER helpful. Thank you Alicia!
May 2026
Ms.Alicia was sweet and very helpful in this process.
May 2026
Ms. Alicia was the most amazing person to have dealt with and the customer service was above and beyond I had a very good stress free experience with all her assistants and if I could give more that 5 starts I would if highly recommend you use this location!!!!
