The UPS Store #5373 in Baltimore is a well-run, locally owned and operated business offering a wide range of services including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is located in The Southside Marketplace Shopping Center. The staff at this location are consistently described as fantastic, friendly, knowledgeable, patient, professional, pleasant, and thorough. They are a beacon of hope in customer service, expertly handling demanding tasks with courtesy and without showing signs of frustration or impatience. Customers report observing a wonderful, great team that has a real bond with regulars and works together efficiently, keeping the workspace clean and organized. They assist with a wide range of needs from Amazon returns and complex multi-item shipping to scanning, printing, and package retrieval, always finding the best and least expensive solutions. Many customers express great love for this place, stating they are impressed and have never had any issues, often choosing it specifically for returns. The positive experience leads to strong loyalty, with customers vowing to always use this store and definitely return. The staff is noted for being great and for always having a blast, contributing to a consistently positive and helpful environment.
