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“I called today about some firewood, I know it's been a little damp recently..
I was greeted pleasantly by a gentleman named Alex... He was very kind and, went out of his way to check the firewood to see if it was wet..he found me some good bundles!! Excellent customer service!!!
Thanks Alex!!! :)”
“Great Selection and one of the last true family run Hardware stores left. Long time business with longtime ties to the community they support. These are hard to find anymore. Rather shop here then the big box retailers. Keep up the good work.”
“They always have what I need and their employees are friendly and knowledgeable. I'd advise bringing a phone with a plant identifier app if you buy plants there. Their plants are not always labeled correctly and finding out they belong in a hanging basket after creating and planting a flower garden is disappointing to say the least.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“I recently called Ms. Carla at Fireplace Supply Company to ask how we could assist with a property managed by Property Tenders LLC. Even though her team doesn’t service gas fireplaces they didn’t install, Ms. Carla went above and beyond — instead of just ending the call, she immediately provided me with a trusted contact who services a wide range of brands.
That level of honesty and customer care is rare today. It’s clear that Fireplace Supply Company truly values helping homeowners and local businesses, even when there’s nothing in it for them. Thank you again, Ms. Carla, for your professionalism and kindness — you’re a great example of what customer service should be”