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“I wanted to jump on here and recognize the stellar customer service experience I had at bethesda row. I was genuinely touched by the amazing staff and how they went above and beyond today. Thanks guys! See you soon, hopefully in less immediate need of water to cool down.”
“Beautiful jewelry, you can find something for yourself and something for someone as a gift. Very helpful and knowledgeable sales people is a plus. Beautiful location and selection.”
10:30AM - 5PM
7833 Woodmont Ave, Bethesda
Home Decor
“I enjoyed shopping at this store and found the perfect gifts for a variety of occasions. The staff was very welcoming and helpful, especially Dana. They carry many of my favorite products including Swedish soap, Inis handcream and Homesick candles. I am now following them on Instagram and they will ship out of state.”
“Nia was very helpful explaining the differences between the mattresses and helped to make a choice. A great service, thanks. We did not get the purchase yet, but are happy with the experience at the store.”
“Check out this teeny book I got for my sisters upcoming bday! I had a 5 dollar off coupon from urban outfitters so it was only 3 bucks. I got to show off some cheerleading moves to some girl at the store too, any excuse really for me to be cheering, I'll take.”
“Room & Board in Bethesda came through in a pinch when I needed a sofa in a relatively short period of time. I was struck by the professional and personalized customer service by Brianne R., who went out of her way to patiently and carefully help me select the right sectional and appropriate palette of fabrics should I decide on a custom piece. As a first time customer as of December 2023, my experience, especially with Brianne, has sold me on Room & Board as a go-to retailer for quality furniture and service. Very pleased and highly recommend this location!”
“It was such a pleasure to work with Joyce at the Arhaus location in Bethesda. We just moved into a new home and really needed a large dining table to perfectly compliment the space. We had concerns about the marble material and ensuring the product was received with no damage and Joyce was incredibly helpful throughout the process. We felt very taken care of when making this big purchase. I wanted to take the time here to really note the excellent customer service experience I had here, because that really goes a long way for me and I look forward to building my home with more Arhaus statements going forward.”
“I spent an absolutely embarrassing number of days couch shopping until I walked into Urban Country and met Seaton. He is the most helpful, knowledgeable and thoughtful salesperson I've ever come across. Not only did he help me find a couch, he talked me through various fabric choices (with the perfect balance of opinionated without pushiness), answered my every question (from materials to warranty information) and went above and beyond helping me figure out how to ship from Bethesda to my Brooklyn apartment. I can't recommend Urban Country and Seaton enough!”
“TLDR: All these reviews terrified me but I gave them a chance and we are so so happy, and delivery was super smooth! Customer service was also great!We called ahead and worked with Barbara in the store to pick out nursery furniture. She was so knowledgeable and helpful - she went above and beyond and we're so happy with our purchase. She also showed us strollers and carseats, which we ended up buying later. It was so helpful seeing her demo everything in person, as opposed to just having to rely on YouTube videos and online reviews.From the reviews here, I was so nervous about shipping and delivery, but it was really smooth and the movers were professional and fast. The delivery was 2 weeks past the estimate, but to me it was worth that wait for greenguard certified furniture.For customer service - we also bought a stroller and car seat through them and the stroller that arrived was not what we ordered. I called customer service and within 3 minutes, I was on the phone with someone who took care of it quickly. I called back a few days later to confirm that they received the other stroller and again, someone answered the phone very quickly and confirmed everything. I'm not sure what is happening to others in the reviews, but I have nothing bad to say about their customer service.Just wanted to write a review so hopefully other parents who are trying to buy from Pottery Barn don't get discouraged. I hope your experience is as good as mine!”
“Came with a friend to check a few things out for her new baby and the sales associate was so helpful and kept asking if we needed any help ? very warm and inviting atmosphere”
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“This is a great shop, I live out of states and I keep buying my sister and sister in law gifts here. The staff is super responsive and I have even been called by them to check if it was a gift. Not sure how I found them, but glad I did!”