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“I was in the Potomac store to buy some boxes. The store was not very crowded.We found an employee after a few minutes who pointed us in the right direction. We did self checkout and left with what we needed
Perhaps because it was something simple my transaction was good.”
“The couple times I’ve visited, the staff at Bill’s Ace Hardware has been very knowledgeable and helpful. When the store didn’t have a specific item we were looking for in stock, Sam was very helpful and called a few other stores to check if they had it in stock, and asked them to confirm the item was on the shelf (rather than just in the system). It was much appreciated since it saved us the drive for the store that didn’t have it, and we knew which of the two to go to.”
“Dan Kugler’s Design Center is truly in a league of its own! From start to finish, Dan and his entire team displayed exemplary customer service, professionalism, and vision. Their attention to detail and customer-first mentality epitomize what an ideal experience should be. We walked in not entirely sure what we wanted, but thanks to their expertise and creativity, we ended up with results that exceeded every expectation. They took the time to understand our needs, offered thoughtful guidance, and delivered stunning work that completely transformed our space. The quality of their craftsmanship is second to none. We couldn’t be happier and would recommend Dan Kugler to anyone looking for a seamless, high-quality experience from people who genuinely care about their customers.”
“Honestly, you’re never gonna get better customer service in any other hardware store, They really take care of the community and they help you get what you need”
“Long story short here . I needed to retrieve a key from a defunct lockbox for one of my listings . Make no mistake those things are built not to be broken open . It took two guys 30 Mins to pry it open for me using bars and wrenches . And they did it all with a great attitude. This place and team are the absolute best .”
“We had a very positive experience at this Lowe’s. Akshay in the Appliance section and Department Supervisor Sean Z were both incredibly helpful and knowledgeable during our recent visit. In a time when good customer service can be hard to find, their assistance was a truly refreshing experience!”
“Sara Berhe was very helpful, professional, and patient during my visit. She made the return process easy and smooth, answered all my questions, and provided excellent customer service. Really appreciate her positive attitude and support. Thank you, Sara!”
“I ordered 77 bricks and 10 bags of mulch. It was super busy, and I got lots of help he loaded my car with a friendly smile and the mulch.
Super service. Will go back.”
“This place is great. I was in yesterday and interacted with a couple employees who were friendly and helpful. It just has a better, more welcoming feel than the other big hardware store in town. Whenever I've needed to talk to someone at this store it's been a good experience.”
“Patrick at Aspen Hill Home Depot was very very helpful there was a product from husky that showed 25 in stock and we couldn't find it it wasn't on the shelves in the right position and we spent about a half an hour finding it he was very patient”
“I am leaving this review specifically about Cedrick in Appliances at Merrifield store. He is GREAT - professional, courteous, informed, efficient and diligent. His prep of the order resulted in a price that was even less than I expected to pay! I could not have asked for better service in the purchase of my fridge. He is an asset to the store and should be commended. Go see Cedrick if you want a good experience when purchasing your next appliance.”
“This review is strictly for associate TADESSE. He is truly amazing very knowledgeable and helpful. Thank you so much. Rest of the store is a bit of a mess especially lumbar department”
“Mr. Taye Ramet helped me find all of the items I was looking for with professionalism and cheer. He then made some lumber cuts and found a cheaper and stronger glue than the one I was looking for.”
“I got 3 different christmas trees that were faulty when I unpacked them at home. Im still not sure if the problem was me or them, but Nadira and the entire customer service team were nice enough to help me put together the tree I ended up taking home with me in the store to make sure it worked.
5/5 for all of the customer service team working on 12/16/2025”
“This review is essentially about Home Depot's access to the Bagster service. I had hundreds of pounds of old roofing that needed removal. You need a place to put the bag that they can pick up without interfering with overheads, like wires and space, like parking. It cost me about $250! And I could have loaded even more, but I didn't have time. They don't take old appliances etc. In under 10 minutes, they were done and gone. It's www.thebagster.com.”
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“As a contractor, words cannot put into the joy that Strosniders brings to every visit.
It's impossible to just run in for one thing and not be gobsmacked by the inventory and array of options that Strosniderr's provides. The Bethesda store in particular is incredible, it's like Home Depot, Bed bath & beyond (RIP), and your favorite outdoor gardening store all rolled into one. If I could give it six stars I would. 😊”