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“Long story short here . I needed to retrieve a key from a defunct lockbox for one of my listings . Make no mistake those things are built not to be broken open . It took two guys 30 Mins to pry it open for me using bars and wrenches . And they did it all with a great attitude. This place and team are the absolute best .”
“Go Pro rebuilt our deck and added a patio underneath. Angel and Victor worked tirelessly, and it shows in the details. There was a small miscommunication about stain color, but they corrected it immediately. Highly recommend.”
“Dan Kugler’s Design Center is truly in a league of its own! From start to finish, Dan and his entire team displayed exemplary customer service, professionalism, and vision. Their attention to detail and customer-first mentality epitomize what an ideal experience should be. We walked in not entirely sure what we wanted, but thanks to their expertise and creativity, we ended up with results that exceeded every expectation. They took the time to understand our needs, offered thoughtful guidance, and delivered stunning work that completely transformed our space. The quality of their craftsmanship is second to none. We couldn’t be happier and would recommend Dan Kugler to anyone looking for a seamless, high-quality experience from people who genuinely care about their customers.”
“Skip the mega stores and come here for everything you need. You'll actually get friendly service and yes, there is a mulch pickup section. Love this place!”
“I called to confirm an online order I had placed with Ace and reached Jonathan who was the super helpful in coordinating delivery of an assembled Weber grill to my daughter’s home on the occasion of my son-in-law’s birthday. It was all rather short notice and Jonathan took the time to confirm all the details necessary for a quick delivery in time for the big day, and actually got it there ahead of schedule! Jonathan was most helpful, professional and personable. Highly recommend”
“We had a very positive experience at this Lowe’s. Akshay in the Appliance section and Department Supervisor Sean Z were both incredibly helpful and knowledgeable during our recent visit. In a time when good customer service can be hard to find, their assistance was a truly refreshing experience!”
“Patrick at Aspen Hill Home Depot was very very helpful there was a product from husky that showed 25 in stock and we couldn't find it it wasn't on the shelves in the right position and we spent about a half an hour finding it he was very patient”
“I am leaving this review specifically about Cedrick in Appliances at Merrifield store. He is GREAT - professional, courteous, informed, efficient and diligent. His prep of the order resulted in a price that was even less than I expected to pay! I could not have asked for better service in the purchase of my fridge. He is an asset to the store and should be commended. Go see Cedrick if you want a good experience when purchasing your next appliance.”
“I was in the Potomac store to buy some boxes. The store was not very crowded.We found an employee after a few minutes who pointed us in the right direction. We did self checkout and left with what we needed
Perhaps because it was something simple my transaction was good.”
“In the past while shopping at Home Depot (Bethesda), it was a struggle. Whether it was because of Covid or the lack of staffing, you would need to figure out things yourself. Sometimes you were very lucky when the staff would at least point in the directions of what you were looking for. Today, we stopped by to pick a masonry drill bit set and the customer service were through the roof! It was amazing! Wow, we were shocked at the level of customer service! Great job!!! Don”
“I got 3 different christmas trees that were faulty when I unpacked them at home. Im still not sure if the problem was me or them, but Nadira and the entire customer service team were nice enough to help me put together the tree I ended up taking home with me in the store to make sure it worked.
5/5 for all of the customer service team working on 12/16/2025”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Honestly, you’re never gonna get better customer service in any other hardware store, They really take care of the community and they help you get what you need”