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“Long story short here . I needed to retrieve a key from a defunct lockbox for one of my listings . Make no mistake those things are built not to be broken open . It took two guys 30 Mins to pry it open for me using bars and wrenches . And they did it all with a great attitude. This place and team are the absolute best .”
“I contacted Go Pro construction to build a screened patio for my house. We had very clear communications from the start, they answered all my questions and explained costs in details so there are no surprises later on. They finished the project on time, i found them reliable, honest and very professional. I do appreciate the hard work and the quality of their work .
Thank you Go Pro!”
“As a contractor, words cannot put into the joy that Strosniders brings to every visit.
It's impossible to just run in for one thing and not be gobsmacked by the inventory and array of options that Strosniderr's provides. The Bethesda store in particular is incredible, it's like Home Depot, Bed bath & beyond (RIP), and your favorite outdoor gardening store all rolled into one. If I could give it six stars I would. 😊”
“The couple times I’ve visited, the staff at Bill’s Ace Hardware has been very knowledgeable and helpful. When the store didn’t have a specific item we were looking for in stock, Sam was very helpful and called a few other stores to check if they had it in stock, and asked them to confirm the item was on the shelf (rather than just in the system). It was much appreciated since it saved us the drive for the store that didn’t have it, and we knew which of the two to go to.”
“Had a really great experience here. The owner was super nice and really easy to deal with—made the whole process smooth and stress-free. The shutters look awesome and the pricing is hard to beat. You can tell he cares about his customers. I’d definitely come back and would recommend this place to anyone.”
“Super cute housewares/ gifts (fairly pricey but nice quality items) unfortunately they’re not open on-time in my experience. They should consider changing their hours to when they actually open.”
“I am leaving this review specifically about Cedrick in Appliances at Merrifield store. He is GREAT - professional, courteous, informed, efficient and diligent. His prep of the order resulted in a price that was even less than I expected to pay! I could not have asked for better service in the purchase of my fridge. He is an asset to the store and should be commended. Go see Cedrick if you want a good experience when purchasing your next appliance.”
“Mayra at the Pro station was exceptional and went above and beyond to help her customers, even the 3 customers in front of us were taken care of really well, employees like this really make these establishments shine, thank you for helping us.”
“Aspen Hill Home Depot is one of the larger stores I've shopped at. The Garden section is particularly well stocked in annuals and perennials. I'm posting pics of the current stock of flowers as of late August, together with their Halloween props and displays. The staff members always say hello, which is frankly, refreshing. Generally, if you're looking for something and ask a staff member, they will lead you to it rather than just tell you what aisle it's on, leaving you to search it out yourself. Taking ownership is an essential part of the customer service experience. I think customer service at Home Depot has improved in recent years, more like the early years when they were just starting out, overpowering the obsolescent Hechinger. The newer checkout system works really well, so much better than the old attendant checkout lanes, supplemented with a less efficient self checkout. The large parking lot has plenty of space and designing cart/walkway aisles separate from the travel lanes makes so much sense. It always seems 3 out of 4 times you're backing out of a parking space, someone will see you backing up and walks behind you anyway, entering outside the view of your backup camera. Bumping a car in a parking lot is one thing, bumping a pedestrian is another.”
“Jackie thank you for your prioritizing the client when is the right thing to do! For taking back the items that didn't work for me. Event hough I was told you could not take one back. You have gained a loyal costumer thank you”
“Incredible customer service experience!! I recently made multiple trips to this location while trying to match a difficult paint, and during this struggle, Tim L. from the paint department went out of his way to match my paint by looking at the samples I brought in and the pictures on my phone. At one point he even said, "I want to help you get this right". Being from Atlanta, I have been going to Home Depot all my life, and this was by far the best costumer service interaction I have ever had at this company. Hiring people like Tim will ensure Home Depot keeps its loyal customer base for years to come. Thank you.”
“Service at this location is lacklustre, the store itself is quite nice, and there are plenty of options, but the staff are oftentimes unwilling to help. Lock in.”
“So so wish I could award half stars! I think this location deserves 3.5 stars.I like that the store advertises the mask mandate and provides hand sanitizer for customers. However, no one really social distances here. Unfortunately that includes employees who are walking close to you with their mask pulled down. Otherwise we had a good experience and found what we needed!”
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“The staff is always so knowledgeable, helpful, and kind. Whatever random problem once brought to them - missing screw to the lid of a pot, lost the custom sized dowels to connect our bunk beds- they are consistently able to come up with solutions.”