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“David is what all companies need in their service department. At this point in my life I value good service more than anything. Other stores have the same thing but not excellent service. Thanks.”
10AM - 8PM
6363 Livingston Rd, Oxon Hill
Mobile Phones
“Ana G, I thank God Almighty for her. Ana was very helpful, respectful, and professional. I am personally asking, and recommending her for employee of the month or year. Why I am personally asking, and kindly recommending , it's due to the above statement. Once again thank God Almighty for her.”
“This was my first time visiting this location but it definitely won't be my last. I have heard from numerous people about the great customer service that Roberto gives and he definitely didn't disappoint. Anybody that visits this location be sure to request Roberto.”
“Big shout out to Alexander! He was more than helpful and patient with all my questions. I'm finally caught up with a new phone and my 1st Samsung watch. Thanks again.”
“Mountee was very helpful. Extremely knowledgeable about products and services. He went above and beyond setting up our Apple Watches and answering other questions and concerns. Very professional and would recommend others to see Mountee.”
“I was lured away from T-Mobile (my cellphone provider for six years) by a “can’t-miss” deal from AT&T. But what followed was a complete nightmare. I end up returning their phone and going back to T-Mobile. My good fortunate began with Jeff, an Account Expert (based near Richmond, VA, I believe). From the very first call, Jeff helped me decide on the right phone — no sales pressure, no upselling, just honest, informed guidance.
When I went to the store to pick up my phone, I met Rocky — one of the nicest guys I've ever met, and bilingual. I had lots of questions and he answered them all with patience and respect. Not once did he make me feel like a burden for being curious.
This review took me a little time to write because I wanted to get through the full experience: transferring my data, sending the old phone back, and making sure everything was working as it should. The only hiccup was how complicated it was to transfer some of my accounts, but that was from having to deal directly with the businesses themselves. Thankfully, I got 30 days to return the old phone under the promotion, and not two weeks as some reps had mistakenly suggest, which made me a bit anxious about getting the transfers done in time. But other than that, the process was virtually seamless. I am glad I stuck with T-Mobile.”
“Ms. Frances provided world-class service during my visit. She was very pleasant, informative and professional. She is an asset to this store, as well as the Cricket brand as a whole. Thanks ?.
5 Stars all the way!”
“Not Once, but Every Time I Come To This Store I Get Remarkable Service, Patience, Understanding, and Cheerful ,and Knowledgeable Experience. Thy Why I Recommend. Metro PCs by Mobil.”
“I absolutely love Brandon he greeted me upon entry and gave me outstanding service 10/10 very knowledgeable about the phone I purchased and very helpful and nice I recommend this metro pcs I love it”
“I was seen by a man called Ralph at Metro PCS at hechinger mall in Washington DC he was very mannered he waited on me took me through everything that I needed to get new phones he was very patient he even gave me a promotion on my used phone I received the free tablet which I paid $20 a month for service so when I went there for two phones I got much much more I would like to send out a bravo ? ? ? ? well done to Ralph I'm going to send more people your way Ralph keep up the good work”
“My phone was broken and I was not able to communicate. I needed help. He gave me chair to sit down and told me he was going to take care of me. I felt welcome and safe. It was busy and he was able to attend me with grace.”
10AM - 7PM
4905B Allentown Rd, Camp Springs
Mobile Phones
“My salesperson, Heydi was incredibly helpful, knowledgeable and took the time to answer all of my questions. I'm so happy with my new phone and the courteous service I received. ☺️”
“After not getting any help from Glen Burnie n Waldorf,MD store the store in Forest was the best Brandon helped me with all my phone n acct needs he went above n beyond his duties this young man was so pleasant professional n he new his job he needs a raise for sure”
“Nicolas Colbert was very helpful in getting my new device activated. It was smooth and took little time to complete he got me in and out and showed great professionalism and person-ability throughout the duration.”
“Great costumer service!!!!!
Very professional patients and informative.
I've been at different locations but not the same it's same company but different experience.”
“Their is a sales associate named Chris, he helped us 2 days in a row. He was very professional,patient and very kind. We as senior citizens it takes a little time to get acquainted with a new phone lol. Chris is the best knew what he was doing. My husband and I Ty so much.”
“Cesar H. Absolutely MADE ME STAY WITH VERIZON! VERIZON WOULD BE DONE IF IT WASN'T FOR THIS WONDERFUL YOUNG MAN'S SERVICE! AFTER AN AWFUL 2 DAYS AND 3 STORES TRYING TO GET MY PHONE ON. I WAS GREETED WITH A SMILE AND ACTUAL HELP AND THE INFORMATION I NEEDED!! IF IT WASN'T FOR HIM I WOULD BE WITH T-MOBILE! GIVE THAT MAN A RAISE AND PROMOTION!”
“I bought a phone a couple days ago and couldn’t connect it to my Chevy to save my life. I went back to the store and Devonte helped me in minutes now I can get my calls to come through my radio and play my gospel. Thanks Boost Mobile !!!”
“I visited T-Mobile this past week and was assisted by Joy, the store manager. I explained my issue, and she took the time to clarify any confusion and went above and beyond to ensure I left knowledgeable and completely satisfied. She’s truly a gem! I could also tell the rest of the team genuinely enjoys working together—it made the whole experience even better. Awesome customer service. Thank you, Joy and team!”
“The customer service I received from Dillard and Angel was excellent, they knew everything about the phone I bought while they were working. I appreciated the store had someone working that was familiar with the product and was able to speak to me so I could understand what they were talking.”
“Currently, I'm thousands of miles from home and needed to set up a back-up phone and carrier a.s.a.p. Gabby, the store manager, set me up with an amazing deal on a motto 5 w/unlimited data which gave me great emotional & financial relief. Will continue to do business with Boost on an ongoing basis.”
“I am very impressed with the excellent customer services provided by Chris and Yaya at the T-Mobile store in Charles County Mall. Their calm demeanor and excellent knowledge of their craft is highly commendable.
I highly recommend both staff at this location to potential customers. You will not be disappointed.
Wishing more grease to your elbows!
Dr. Victor Arotimi”
“Stumbled across this place after receiving the worst service ever at the Leonardtown Rd location and Marlon was the absolute best! Being so very frustrated with the service we just encountered Marlon was very patient and was able to resolve all of our issues. He went above and beyond to help us out. Pretty sure it doesn't make a difference to Metro PCS but he definitely saved them a customer. I will be coming to this location for any future needs. Thanks Again Marlon!”
10AM - 8PM
2915 Crain Hwy, Waldorf
Mobile Phones
“Shawn at the Crain Hwy Waldorf location provided excellent customer service! Previously, I contacted the Verizon customer service line and that was a waste of time. Shawn was patient, kind, and really listened to the issue I was having with trying to get my new iPhone activated. He got my phone up and running! Kudos! He’s an asset to the Verizon company!”
“The worker in this store was very rude and not very helpful. He told me I could not trade my phone in to buy a new one even though the phone was only a month old, when I went to the other boost store about a mile away I was told that yes I can trade the phone in and I did very poor customer service”
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“I visited twice for the same issue. Unfortunately, Ray was not helpful during my first visit—his demeanor lacked professionalism and didn’t reflect good customer service. On my second visit, I was assisted by Daviente (hopefully I spelled his name correct), who was the complete opposite: pleasant, attentive, and engaging. He provided excellent customer service and resolved my issue efficiently. I appreciated his support.”