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“The rental fee keeps increasing, causing me to be behind on my payments and accumulate late fees. My belongings were almost auctioned off because of this. It's very stressful and definitely an example of false advertising. I was quoted one price, then charged a significant increase within the year. No one has yet to solve the problem. However, they went out the way to show me that I'm a valued customer. I would definitely recommend their services, just know that there may”
“We had a great experience with gentle giant movers! Kyle and mason were really courteous, friendly and worked really hard. The communication with gentle giant was also really great and super professional so we’ll be using them again when we move! Five stars!!”
9:30AM - 6PM
1001 North Fillmore Street, Arlington
Self Storage
“Dear Mr. Russell: Greetings. I would like to extend my deepest appreciation to you for your time, for your kindness, for your warmest cooperation/best efforts, and for your best customer service. You are very knowledgeable in the field and extremely resourceful! It could not have accomplished without you. Please accept my endless gratitude. Sincerely, Alice”
“Tania was wonderful and knowledgeable and helpful. She walked me through everything and I had no questions about this move in at this time. I enjoyed my experience with her”
“Elexus was very kind and patient while helping me assist my brother choose a unit that for his needs. She even went as far as downloading the storage app for us. We definitely need for patient people like her workout g with seniors and the public period. Thanks again.”
“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!
Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.
Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.
Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!
Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!
Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”
Open 24 hours
3700 Saint Barnabas Road, Hillcrest Heights
Self Storage
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Amazing customer service! Needed a smaller unit and was able to pay and start moving things in on the first day! The building is SOOO clean and I had no trouble entering or exiting the premises. If you need a storage unit quick this is the place to go!”
“Renee at the Public Storage on Briggs Chaney Road provided exceptional customer service from start to finish. She was professional, knowledgeable, and genuinely cared about making sure I had the right storage solution for my needs.
She took the time to answer all of my questions, explained everything clearly, and made the entire rental process quick and stress\-free. It’s rare to find someone who combines efficiency with such a welcoming and positive attitude.
The property was clean, well maintained, and organized, which reflects the pride Renee takes in her work\. Her attention to detail and commitment to customer satisfaction truly stood out\.
If you’re looking for a storage facility with outstanding service, I highly recommend this location\. Renee is a tremendous asset to Public Storage and made what could have been a stressful experience an easy and pleasant one\.”
“Moving is never a stress-free experience, so we weren’t completely surprised when a couple of complications arose while having some of our belongings moved into temporary storage at ExtraSpace on U Street. But the staff of Tiffany, Melodie and Darnell were true professionals – friendly and pleasant to deal with – and easily resolved the hiccups. Most importantly, we were treated with fairness – with no hidden surprises or surcharges. (At least that’s true as of this time – we’ll update the review if that changes at any point.) Based on our experience, we’re now fans, we’re enjoying our “Extra Space”, and we can strongly recommend their U Street location!”
“This place is terrific. Luis was extremely helpful, and showed us the units that were available. The facility is clean and well maintained, everything is inside, and all of the fees were clearly explained. Good value.”
Open 24 hours
800 Ritchie Rd, Capitol Heights
Self Storage
“Happy Day!! I would like to extend an emphatic ‘THANK YOU’ to Ms. Ginger, Mr. George and Mr. Duane for ensuring that move-in experience was flawless, seemless and stressless! The Capitol Heights location ROCKS! The facility is pulchritudinous coupled with the fantabulous amenities! I want to thank Ms. Ginger, Mr. George and Mr. Duane again for their impeccable customer service coupled with being extremely professional and amicable! Thanks for making a stressful move stress-free!! You all are awesome saucesome!!!”
“Quality Customer Service and a very bright and well lit facility. Clean inside and out including restrooms. Staff changes often but with each change; quality stays excellent. Thank you for keeping my belongings safe and secure.”
“Outstanding customer service! The check-in process was quick and hassle-free, and the staff was extremely helpful. The storage units are clean, secure, and very easy to access. Everything has been smooth from day one! 👍”
“The facility is clean friendly, no bugs , restrooms clean , ac works very well and lady aprie at the counter was very helpful, I recommend this facility to anyone in need for a storage solution”
“I don’t usually take the time to leave reviews, but Johnnye at this CubeSmart location earned it. I drove all the way from Springfield, VA to Beltsville to meet someone from Facebook Marketplace, and the person never showed up. Johnnye went above and beyond to help me out and turned a frustrating trip into a good experience. People are quick to call customer service to complain, but they rarely report the good workers. CubeSmart should know they have an excellent employee in Johnnye. Great customer service, and I really appreciated it.”
“Clean facilities, great prices, helpful staff, the only thing I dislike were their hours. 10pm closing time where challenging And I would’ve appreciate some emergency hours where a manager or supervisor could open the location for us. Other than that, thank you for a wonderful experience!”
Open 24 hours
4414 Suitland Road, Hillcrest Heights
Self Storage
“I haven’t gotten the associates name yet but she has been there for years now and is always present and helpful. Every time you see her, she’s always polite. Give her a raise.”
“helpFULLYhelpFULL kindlyKIND COMPASSIONATELY COMPASSIONATE professionallyPROFESSIONAL courteouslyCOURTEOUS above and beyond helpful
truly the best - welcome - womanifest gracious thanks sincerely - simply theBEST”
“Excellent customer service. As a public storage customer who saw their bathrooms were locked without a representative in sight, walking next door to extra space and they being nicely staffed with working bathrooms was a major positive. They are probably better than public storage in other ways too!”
“This young lady Samra was nice to help me out. I accidentally lost the other keys. She helped me out with a new lock. And the place looks wonderful. My steward's bin is pretty stacked full to the gil. We might have to take some out to look for what we're looking for.”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”
“Best storage units in the area. We hace used three times.The manager, Roy Adams, is fast and efficent. Keeps the office and units spotless. The only negative is their policy to mandate the pur hase of their locks for $21 each when I have the same lock with two keys, purchased from thethem prviously, in my hands. Thought that was a little excessive. Still was an extremely positive experience.”
“The front office staff is helpful and friendly. We have confidence that our belongings are safe. We definitely recommend the 10th St Clarendon Extra Space storage.”
“Jerome and Tia were attentive, helpful, and made personalized customer service their priority! Appreciate their quick solution to help me get the right unit. Thank you!”
“My experience was great. The young lady who works there (I apologize for not remembering her name) was so pleasant and personable. She took the time to answer my questions and look up the rates at different locations so that I could make an informed decision. She also let check the sizes on a few different spaces. It was above and beyond customer service! I would give her 10 stars if I could!!!!
The place was also extremely clean and maintained.”
“Katrina is a storm to be reckon with in the best way possible! As soon as I came in, she immediately helped me with what I needed and was extremely personable and professional! Extra Storage Space in DC made a great decision in hiring her!”
“Recently got a storage unit today and I must say Cam was super kind, informative and patient. This is my first time purchasing one and he walked me through the pricing, sizing and steps. Even toured the unit with me that way I got an idea of what I was getting. Thank you, Cam for the wonderful service!”
“Extremely seamless sign up process. Jan was easy to work with and she let me see the units before signing the agreement. Have had no issues the last couple weeks, thanks!”
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“Charles is totally in charge! He was super friendly and knew everything I asked. His customer service skills are excellent, and he made the whole thing really easy.”