Self Storage in Hyattsville, MD

“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”

“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!

Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.

Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.

Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!

Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!

Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”

“My experience was great. The young lady who works there (I apologize for not remembering her name) was so pleasant and personable. She took the time to answer my questions and look up the rates at different locations so that I could make an informed decision. She also let check the sizes on a few different spaces. It was above and beyond customer service! I would give her 10 stars if I could!!!!
The place was also extremely clean and maintained.”

“Kiara was nice and professional with me during my visit....She was very knowledgeable about svc and product, and very polite during the rental of the storage. Will recommend the store to others in the area...Also met property mngr who was very nice to me as well...Very nice people...”

“I am writing this review, on the behalf of my mother. She had issues opening her unit and had a panic attack. Sal was able to calm her down and hear out her issues. He was able to understand her stress and was able to comfort her. HE WAS A GREAT HELP! My mom was able to get her issue resolved, with access to her unit. Thank you guys, for picking the right people to represent the company!”

“Jonae was such a bright face and a happy associate. She made my experience smoothe and easy. Although she’s new, she has great customer service. I would recommend everyone in need of storage units to come to this location on 52nd Ave.”

“I called with several questions, and Lakita answered the phone. She addressed all of my inquiries in a polite, professional tone. Thanks to her efficient assistance, everything was completely resolved before the call ended.Thank you so much !!!”

“My experience was A1 from start to finish. My representative was Sarwine who was extremely patient and respectable and ensured I had the right unit to fit my temp storage needs. Sarwine went above and beyond by closing out my account prior to accruing charges for the following month.”

“Golden Rule Moving company is nothing short of amazing. They handled everything with genuine care and concern and were very efficient at what they did. They are also extremely considerate and accommodating for seniors. They asked us where every item of furniture should go and placed it carefully there, they assembled the table for us and set up the whole house just how we wanted it. They gave us ideas of where things should go when we were stumped or stuck, and they kept things moving along nice and swift. They had the entire home filled with the furniture exactly where it goes in under two hours. And there were only two guys! They moved my mom from Maryland clear to Ohio, and it was a very quick turnaround from pick up to drop off. Other companies said it would take them well over a week to move long distance from MD to OH. But Golden Rule Moving did it much quicker! Nothing broke, everything was handled great, and my favorite was how kind and comforting they were toward my elderly mom. 5 stars is not enough to express my rating!!”

“I order the top of the line RF 16' POD. It was to be delivered yesterday, but the wooden, local-type POD is what the driver, Anthony, was to deliver. Not his fault. This POD was what he was given to deliver. I explained what I ordered, and that I was refusing this POD. I wanted the top of the line for my stuff headed to Florida, not across town. He completely understood and stated he would return after lunch with the correct POD. Anthony was there about 4pm with the correct POD. He dropped it right where I wanted it. His professionalism was first-rate, and he is exactly the kind of guy you want out there dealing with customers. Thank you, Anthony, for your help yesterday.”

“Johnathon went above and beyond to help me with my storage unit. When U-Hauls online customer service made promises that were not possible he worked within the system to find a unit that worked for me and was kind and considerate the entire time. Was taking calls throughout the time helping as many people as he could well still making me feel like he was focused on my issues and finding solutions. Couldn’t have done a better job thank you Johnathon”

“I used Integrated Moving while moving from Silver Spring to Richmond VA. The entire team did a great job. They store my items for some time for free as I needed time to settle out everything. When the goods were delivered to my new house there was no damage, and everything was intact. This move exceeded all my expectations. Highly recommend.”