“The lady hardware was very helpful in finding what I was looking for. Didn't try to look a little while and sat WE DONT HAVE IT AND THEN OFF. She kept looking and found it.
That what retail is, helping the customers. That makes your customers come BACK.”
“My go to hardware store in Cambridge. Good selection, great service. Richard, the manager, is particularly knowledgeable and can find the supplies that people need and offers good advice about projects. They have recently acquired some cats, which improve the atmosphere. They sell hardware but also a bunch of other stuff -- its sort of half department store. If you go in and it looks like not a hardware store, it means you are in the department store side and should keep walking.”