Metro by T-Mobile at 4819 Marlboro Pike Store #6 is known for its friendly and helpful staff, offering excellent customer service. Customers appreciate the knowledgeable team members like Hazel, who was patient and courteous during her assistance, and Carlita, who is always helpful and professional despite occasional understaffing. The staff go above and beyond to ensure a positive experience, with some customers highlighting Julio and his team for their professionalism and friendly approach. The store provides a variety of affordable prepaid plans, including unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Overall, the store is praised for its welcoming atmosphere, reliable service, and staff dedication, making it a popular choice for those seeking quality customer care and a great selection of devices.
Great customer service from Carlita. She's always very helpful and knowledgeable when I need something. However, the team member that was with her yesterday was very lazy. He never came from the back area to assist Carlita when there were multiple customers in the store. Salute to Carlita for being a one woman band!!
May 2023
Julio and his team are the best!!!!! Very professional! They greet you soon as you walk in. I LOVE THIS STORE! Don’t go no where else. They make sure you walk out with a smile on your face. If anyone has anything negative to say they lying!!!!
January 2023
They are understaffed I had to wait almost an hour to get some help.
