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“Store is clean and tidy. Easy to access and by some good shopping and food sites. Kenneth helped me today. All I needed was to trade in a phone that UPS didn't get. He did so without issue. We also spoke about upcoming phones and next steps with my plan. I will be back to upgrade my daughters phone in the next few weeks. Thank you, Kenneth!!
Edit - Reading the reviews it seems like Kenneth is an all-star there. I have to agree. If you go there and deal with him, make sure you tip him for the great service. 100 dollars should work. :)”
“Absolutely OUTSTANDING customer service. They acknowledge you as soon as you enter the store. No hassles. They are helpful and seek ways to find solutions. Took care of my non working phone and hooked me up with a new one with discounts in less than 15 minutes! Great staff.”
“Excellent customer service Will the Great is a new GM and running things into a better path for past customers along with future ones. We wasn't in and out due to the professionalism and care he gave us so the wait was well worth. Hopefully and I know all will enjoy your experience like we did aswell”
“I had the absolute BEST customer service experience at the T-Mobile store in Capitol Heights thanks to Donald Hackett.
Donald went above and beyond to honor the 55+ promotion for us. I walked out with a brand-new iPhone 17e, fully activated and ready to go. He patiently transferred all of my information from my old phone and then set that phone up on a brand-new account for my partner. He didn’t stop there — he took the same time and care to walk my partner through everything on his phone as well -- working past his scheduled hours to finish.
Donald was kind, patient, knowledgeable, and incredibly thorough. At no point did we feel rushed. He made what could have been a stressful process feel easy and smooth.
What truly touched me was his character. When I was unsure if I had enough to cover the purchase, Donald offered to give me $5 out of his own pocket — a tip he had earned earlier that day — just to make sure I could get my phone. That level of compassion is something you simply do not see anymore.
I have never received service like this from any store, anywhere. Donald is a rare gem, and T-Mobile is incredibly fortunate to have such a dedicated, hardworking, and genuinely caring employee on their team.
Thank you, Donald, for an unforgettable experience.”
“Amazing customer service! The lady was kind and professional. She made my whole experience stress-free. I had been running all over the area trying to fix my phone, and she got everything working. She also helped me switch to T-Mobile and got me a free phone. I truly appreciate her help and highly recommend this store”
10AM - 6PM
5242 Marlboro Pike, Capitol Heights
Mobile Phones
“The staff is AMAZING! Friendly, KNOWLEDGEABLE and are COMMITTED to CUSTOMER & QUALITY ASSURANCE. Pass up on the big stores and head on over to EXECUTIVE ELECTRONICS & WIRELESS for all your electronic needs. BTW, they have GREAT Holiday Specials!!! AL & Quet ROCK”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Great service. Aaron was knowledgeable on the products and had many options. Ended up getting a laptop and he gave a lot of insight on the product and its capabilities. Will be back for more items”