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“Best service in a long time. Walked in Ms. Joss took good care of me w/upgrade. She was very calm and patient and knew everything accordingly to my answered questions. All the staff was so nice. I would recommend to this site again. Thank you”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“I want to send a shout out to Joshua and Hunter for doing a wonderful repair job on my Samsung Galaxy s22 ultra made it look brand new just like the day I bought it”
“You can purchase the latest mobile phone at the most reasonable price. Since Korean language service is also available, the work is done very quickly, accurately, and they kindly explain everything in detail. If you live nearby and use AT&T, I highly recommend stopping by and getting help.”
“Brought my iPhone 15 Pro Max to have the back replaced as it cracked. And Z did an amazing job on it. Phone looks like new and the customer service is excellent! My second time being here for service and would definitely come back again! Thanks!”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“The tech is Very friendly and knowledgeable. She provides a perfect satisfying service. She asked me to allow her 30 minutes, and she repaired it before that. I had been to Best Buy and apple center, but they asked to pay $325 to fix it. Apple center said to exchange a new phone with a $599 plus taxes and service fee. I just paid $129, and she cleaned water inside and replaced screen (which was blacked out).”
“David was so helpful. We drove from the Towson store to get a specific color iPhone they have in stock at this location. They had the phone waiting for us, and got us in and out quickly. Thanks so much ?”
“Chernor was an amazing help and made everything I had to do so much easier. He had such a cool, calm attitude and made all the difficult transactions was simpler.”
“Syed is EXTREMELY HELPFUL. I’ve broken my phone screen more times than I care to speak about and each time he’s fixed it within minutes and for a very reasonable amount! Secondly my phone freezes up constantly and each time I come to him he not only fixed it but does it for FREE! His service is amazing highly recommended! He also demonstrated for me how to unreeze my phone ( guess he’s sick of seeing me ????) Cellaxs phone Repair!!!!!”
“Dayshawn was very pleasant, patient, and made a challenging decision easy. He was very knowledgeable of the options for the android versus iPhone.i stuck with android Samsung 24 love it!”
“Shane Hancock Was Amazing went in to file a claim to get my screen fix left with literally a free phone and a free watch I appreciate you man definitely good at what u do ✊? give him a call”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Nice words?So I was at this location and randall'stown.And the person that helped me name is Hassan and he did a wonderful job of helping me.And I want to give him all the props I can on this sithat's good.I don't know that though”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Service to replace the screen took about 1 hour. Discount of $10 over another quote at competitor. Replaced the screen protector with a 30% discount at the same time.”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“Always helped me with every problem I've ever had. Kendall's customer service was always great and professional. Kendall knows her stuff and knows what's she doing. Unlike other cricket staff members that who work here. Kendall is the absolutely best staff at this location.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“My phone stopped working so I needed an upgrade. The young lady, Dailyn, was sitting down when I came in and she immediately greeted me and shot right over. In just a few moments and a couple of questions we were on our way. The service was excellent! Dailyn was friendly, polite, and professional. I have been a Cricket customer for years, the $25/line deal is hard to beat. Go see them in Owings Mills!”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“11-7-24??♀️???My experience was a positive and productive one today. I met with Chris at the AT&T Store and he was very helpful as he worked with me to finish setting up my iPhone 15 and my Apple Watch. He was able to explain the new features that were available on both of my new devices. His co-worker Elijah was very pleasant and helpful as well. Overall, I feel that I had a very good experience as I was learning how to use my new iPhone 15 and my Apple Watch. I appreciate his patience and direction as I learned how to navigate my new devices! Sincerely, Ms. Cassandra J. Carter AT&T Store *York Road, Balto. MD 21212”
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“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”