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“Best service in a long time. Walked in Ms. Joss took good care of me w/upgrade. She was very calm and patient and knew everything accordingly to my answered questions. All the staff was so nice. I would recommend to this site again. Thank you”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“I cracked the screen on my phone and they were really professional and fixed it. I appreciate the work they did. They also do laptops and tablets and we will do business again because I have a laptop that needs repair.”
“Boram was wonderful! I wasn't having the best of days when I went into the store. His kindness and intuitive nature distracted me and helped me pop right out of my gloomy mood. I had a great experience because of him!”
“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”
“I went in to U Break I Fix to get my phone a good cleaning and a check up. They had the most amazing fro t desk person. Sooooo nice and she was really cool to talk to. She looked at my phone and brought it in the back and in like 15-20 mins she came back with my phone. I was so grateful to have my phone back with everything working and they where fast to. U Break I Fix YOU ROCK?????”
“My parents had problems with their new phone and Edwin went above and beyond in helping them. He was very patient and answered all their questions. They had a much better experience here than the store they bought it from.”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“The young man that works here is very nice, but there not open during the hours stated, they are at least 2hours late. Open like 9 or 10, I call before i drive up there”
“Ingrid was extremely patient with my husband and I as we tried to switch to AT&T from another carrier. We ran into technical difficulties (the fault of the previous carrier) and she went above and beyond to assist us in successfully switching to AT&T. She was professional, kind, and knowledgeable. Highly recommend this location for your AT&T needs!”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“DJ was knowledgeable, professional and courteous. Glad he was helping me. I needed it. They worked with me for over an hour to make sure my issues were resolved”
“Syed was so awesome he finished my phone in a timely manner which was wonderful. Also made sure that everything is working before I left. I would definitely recommend.”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
“Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.”
“Joshua was the only one working the day I came in and the store was very busy. He was very courteous and gave great customer service. He went above and beyond and I would recommend him and his store.”
“Elijah is a great addition to the AT&T team. We had an issue after coming over to AT&T from Verizon that was more technical in nature. Unfortunately, AT&T has a policy where there were no authorized users can be added for a full month. That meant we were just supposed to Have an unresolved issue for that period of time unless the account holder became available. Elijah was gracious enough to handle the issue for us, give us feedback and insight on what the issue may be, and take time out of dealing with customers in the store. He was patient, knowledgeable, nice, and the store environment was clean, calm, welcoming.”
“Octavius was the most patient, courteous and knowledgeabpercy sales person. He helped me port my phone over from Cricket. This was an arduous process to say the least, but he kept me calm. This process took a few hours. I am so thankful for his care and assistance in this matter!”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“On a scale of 1 bad, 10 good, Lexi gets 500.
- Very friendly
- Approachable
- Patient.
- Informative
And Treating me like a person and not a dollar sign. Verizon needs to hire more Lexi’s.”
“We had the pleasure of working with Danny, and she was absolutely phenomenal! She went above and beyond to ensure a smooth transition to an AT&T Business Plan. Her dedication and A1 customer service truly made the difference. We highly recommend AT&T, especially with team members like Danny. Thank you!”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Service was efficient & knowledgeable
Staff was nice
Issues were promptly handled
Store is clean .. will definitely be going back for any more needs”
“I had the bad luck of losing my phone at a concert and needed a replacement. Xavier at AT&T in Columbia Mall was extremely helpful in setting me up with a new iPhone 14 and made it as smooth a transition as possible from the old phone to my new phone. His customer service was unmatched and reminded me why I keep my business with AT&T. Thanks again!”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“Always helped me with every problem I've ever had. Kendall's customer service was always great and professional. Kendall knows her stuff and knows what's she doing. Unlike other cricket staff members that who work here. Kendall is the absolutely best staff at this location.”
“super affordable with great coverage and no hidden fees. The app makes everything easy to manage, and even international travel is simple with their roaming add-ons for travel. Highly recommend + great costumer service”
“Service to replace the screen took about 1 hour. Discount of $10 over another quote at competitor. Replaced the screen protector with a 30% discount at the same time.”
“The owner is a super nice person and genuinely friendly.
Most of my interactions have been picking up UPS packages that I have delivered to his shop. It's a great option for people that live in the city and work during the day as it eliminates the anxiety of worrying about the package falling into the wrong hands. I have also had several questions answered about cell phone and computer issues answered. So good to see small business owners providing worthwhile services our community!”
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“Kevin was very professional at the AT&T store. He also was very manageable and knowledgeable of the store, equipment, and studying the people he was working with. Thank you, Kevin for your kindness and professionalism.”