The Verizon store in Catonsville provides mobile, 5G home internet, and business services. Customers can schedule appointments, place online orders for in-store pickup with free two-day shipping, or use same-day delivery. Reviews highlight a mix of experiences. Many praise the excellent customer service, describing staff and management as top-notch, helpful, and dedicated to solving problems, even through frustrating and time-consuming technical issues. Specific employees are commended for their kindness, good manner, and for making situations much more bearable. However, some customers report inconsistent support, with one employee refusing help on an account issue. Other noted problems include horrible home internet signal and older phones having many small technical issues where online tech service was not helpful. Overall, service quality can vary between employees at the same store.
Thanks to Jason and the team , they helped me with my Fios setup for home internet and save me $$$
April 2026
Say what you will about Verizon, but the employees in this store were wonderful! Really nice to find that customer service in this generation isn't entirely dead.
July 2025
Overall everything was flowing until the rep got confused about my having a question...then she just hung up..
