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“Came to Verizon of Ellicott City for an issue. The technician was knowledgeable and courteous. He helped with several troubleshooting issues and did not attempt to sell me a replacement phone. I appreciate his kindness and transparency. Great employee (Raghav)”
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“A great team came to do the installation. I ordered a level of service that was dependable. The level chosen really determines how strong it serves the whole of one's dwelling so chose what level you need and you will be happy.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“I switch from T mobile too boost and Sara help me to make the process very fast and easy she has great costumer service and boost mobile prices are way better than T-Mobile”
“I have always received the best of service from T-Mobile and I'm sure it will continue. Those that help me are always kind, considerate, Pleasant and courteous. Thank You For Preparing your employees for people skills it is a plus...”
“I don't do reviews unless I am upset about a company. But the two Latino young ladies did such a wonderful job for me. It wasn't my intention to leave Metro
But I went there thinking it was a Metro store.The lady that opened helped me see in my phone that I was at the wrong store and asked if I wanted to switch. We called my previous provider and got the codes to switch me over. She was thorough with everything and although other customers were coming in she was able to wait on them and still work on my switch over she had a problem transferring the apps but her associate came in and assisted with the customers and my phone and was able to get all apps transferred. I was there a little over a week ago and I wish I knew their names
But the two Latino young ladies really impressed me how diligent they are with customers and extremely knowledgeable...
I hope this Boost service is as good as those two young ladies.”
“Great customer service and quick help! I had an amazing experience at Boost Mobile Patapsco. Victor was extremely helpful, patient, and made the whole process simple. He helped me choose a plan that saved me a lot of money while still giving me reliable service.
I was traveling with my family, and having Boost Mobile’s data service helped me stay connected while I was away. It gave me peace of mind knowing I could use my phone when I needed it without spending a lot. I really appreciate Victor’s excellent customer service and would definitely recommend Boost Mobile Patapsco to anyone looking for affordable and reliable phone service!”
“I had a great experience purchasing my phone here. Dhanu was extremely helpful throughout the whole process.she patiently explained the different phone options, helped me choose the right phone accordance of my needs. Her customer service was excellent. She made the entire experience very easy and comfortable. I'm very satisfied with my purchase and truly appreciate her help. Highly recommend this store and Dhanu for anyone looking for great service!”
“I am so pleased with Andrew. His service was over the top. He was very patient was my mother who is almost 80 years old. Four star's and a rise for this young man. We appreciate you Andrew 🤩”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“I love T Mobile. The techs at every location are highly competent and knowledgeable. Especially good is their 5G to the home… no more waiting for the cable guy for the install, and if there is a problem you don’t get served by a robot or shunted to Pakistan.”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“Great store, came in and got service. Tmobile is changing and sometimes we as customers have to adapt to the new rules, I really didn’t like taking a selfie but I got a great deal on an iPad and a watch and a phone !!! Definitely will be coming back!! And Tmobile customer service on the phone is trash, because they don’t barely speak English, but come in store instead, will definitely be back!”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“Just returned from Europe, and had trouble getting my phone to change Internet / Blue tooth . The store manager fixed everthing in 5 minutes ! Antonia was amazing ! Will definitely be using that location for T Mobil from now on!”
“This is one of the best Verizon stores that I have visited. They have kiosk to check in and let you know how many people are in front of you. Mariah handled my transaction very well. She was able to complete a return and answer other questions that I had about bundle deals that they are running. Even after I left, she was very responsive and professional. Experiences such as this one, makes me happy to be a Verizon customer. Nice work Mariah!”
“The T-Mobile manager and staff at this store are exceptionally knowledgeable, helpful and friendly. They assisted me with upgrading to a nee phone by exploring the best option for me and explaining everything in terms I could easily understand. They were extremely friendly and patient and worked together well. I enjoyed and appreciated my visit and love my new phone. The customer service there is top notch.”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
“The absolute best customer service hands down will go out of their way to see that you are satisfied and a happy customer your met with smiles and can do attitudes”
“Jasmine!!! Verizon super star! Thank you for your patience and all of your service. Truly could not have done it without your knowledge and expertise as well as kindness.”
“Visited 8/19/2026. Picked up a new Modem. Was greeted by Mr. Adonis as soon as I walked in. He took my name, looked up my account and told me have a seat all in under one minute!!! Great customer service. And as I walked to have a seat was called over by next associate Mr. Terry. He ask for my information, went immediately to get the new modem and I was on my way back out all in under 5 minutes!!! I don't know if it was my lucky day but I left in amazement! This experience was awesome! Thanks Mr. Adonis and Mr
Terry for great service.”
“While Verizon continues to be a colossal pain in the butt, I’ve had two issues solved by the people here who generally speaking handled it very well and most important very quickly with low amounts of friction. Deshawn was great this time, can’t remember who helped me last time.”
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“Go see Jason! Go see Jason! Went in to get my new middle schooler a phone upgrade with LTE pixel watch. Walked in on a Tuesday afternoon, I didn't have everything I needed, when I came back Wednesday he had EVERYTHING we talked about prepped and ready for when I said I would be back. After the care and time he spent with me we upgraded 2 phone lines two pixel 11s with new pixel 5 watches for wife and I, we added 2 LTE watches (daughter and M-Inlaw). Was expecting a 4 digit bill, ended up spending with less then dinner for 4 at decent restaurant.
I've used this store multiple times. Walk in with a clue about what you want and they will get you taken care of!
Please forgive him for being an Apple Guy. Jason is great!”