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“I received excellent customer service. The staff are professional, courteous, and helpful, and my packages always arrive at their destination safely and well packaged. I truly appreciate the reliable and efficient service.”
“Excellent packing and shipping services were provided at a reasonable cost on an item I won online at a local auction house. Arrangements were quickly coordinated over email/phone. The framed item was excellently packed and arrived without damage to the glass of the frame.”
“This store and all the employees who work here are so impressive!! Efficient, friendly, and so helpful. It is super busy and you never have to wait for service. Always a pleasure to see a local business run so well and thriving ?”
“Been calling them since morning and no one answered and finally they got to answer the call round 3pm and the lady just told me to go on hold and as it is now l am still on hold for almost an hour and half and what l really need is urgent and can’t afford to drop the call . At some point there are no guests l could hear them talking to themselves and still leave me on hold . What kind of service is this honestly. Today January 2nd 2026 at 4.38pm on hold since about 3pm . I will attach a screenshot of the call. Let them know even people calling are customers as well. You can’t make someone hold for this long. What is the use of the phone if they ignore clients on the phone like this .”
8:30AM - 7:30PM
509 Quince Orchard Rd, Gaithersburg
Shipping Centers
“The UPS Store in London turned my “how on earth do I ship electronics to NYC?” panic into a smooth, smile-filled experience. The staff were super friendly and helpful—though I’ll admit their charming British accents briefly made me wonder if I was in a high-end period drama about parcel delivery. They handled my shipment like it was the crown jewels, packing everything securely and walking me through the process with patience (and tea-worthy politeness). Prices were fair, service was quick, and I left grinning. If you ever need to ship something overseas from London, these folks will treat your package—and you—right. Brilliant!”
“Excellent experience here. The counter sales clerk was on point, quickly taped the package and processed my return to Amazon within minutes.
Store is very organized and clean.
5/5”
“The staff here are courteous and friendly. They've been very helpful, even while managing several customers at a time. I appreciate their customer service and patience. It is wonderful to have such a great small, family-owned business within walking distance.”
“This place is awesome. Friendly and helpful. Will take your package and make sure you get the best rate for shipping. Nice store, lots of variety. If you're shipping for Christmas, they even have a deadline schedule you can take with you. Kudos to a great owner and staff.”
“I have been here countless times and never met an unfriendly employee. Very helpful, the line can get a bit long but they are always staffed well from what I can tell and get through it pretty quickly.
May I suggest having a dedicated individual for printing services and one for shipping services? Not sure if corporate allows it but it would perhaps streamline things for everyone.”
“absolutely amazing customer treatment.
I was in need of help to send a fax and I though I would just be pointed to a machine and have to figure it out by myself. but no, I just had to say I was unsure and Erik followed me and helped me step by step and solved small issues that I should have predicted with the documents I needed to fax. Absolutely amazing, if needed again I will definitely go back.”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg
Shipping Centers
“So far super happy with the service, communication and professionalism. I was very nervous about shipping to Colombia for the 1st time. But my constant questions and requests of updates have been made in such a timely manner.
Also definitely appreciated the door-to-door service. Currently awaiting for package to be delivered but appreciate I can track all updates.
Thank you soooo much ServiCol!!!”
“The Postal Place is a great place to mail packages and buy stamps etc. The staff is friendly and always helpful. A good postal company for one's mailings etc. Thanks Lynda Witenstein”
9:30AM - 6:30PM
620 Hungerford Dr Suite #16, Rockville
Shipping Centers
8:30AM - 7PM
3290 Bennett Creek Ave Unit B, Frederick
Shipping Centers
“I recently went to this UPS store in Urbana, Frederick MD. I wanted to return something but I had an issue with printing the return label. The young lady, Esther, who was at the counter, guided me through the steps to download a QR code on my cell phone. She just scanned it and completed the return in minutes! Excellent service! Esther is great!”
“This place is powered by some awesome people. True, some are regular people doing their best while understaffed during holidays, but still, they try to make things easy. I've never felt rushed or like an inconvenience to everyone when I'm here. It's always clean and organized. If a machine acts up (rare) the staff take care of it quickly.”
“This team was much nicer to me than they needed to be. I came close to their closing time and they were well within their rights to rush things or ask me to come by another day, but they took care of my printing job with a smile and stayed a little past their regular closing time for me. I would never expect that of an employee and it was a kindness I wanted to share with others.”
“I came here for an amazon drop off. It’s my first time but wow, the amount of people that were in line? I don’t know how you guys handle it. After about 15 mins mainly cause one customer didn’t have their code, didn’t know which code was for what, she had maybe 19 items… i mean i can keep going. But the young lady was patient! When I reached the counter, which felt like eternity, I gave her my return. All I saw was piles of boxes, she said it was all from morning to then, to 2pm. There was trash can full of amazon bags, amazon boxes everywhere from all the returns, and you telling me this was a free drop off? Wow! They clean up after people, sort their things, tape their packages, scan them in and it was all free! Staples is too kind.”
“UPS consistently delivers exceptional service with timely and secure shipments. Their tracking system is reliable, and their drivers are always professional and courteous. With outstanding customer support UPS sets the gold standard for shipping excellence.”
“Recently had to run in quickly late on a Sunday afternoon to replace printer ink. All staff on top of their game, and young lady who rang me was courteous, friendly, smiling whole time, and very efficient. Thanks for the great service.”
“Every time I've been in here, the staff have been super helpful! One time, they couldn't ship my package due to the label being a problem (not their issue - this was the retailers fault) and they were nice about helping me get my package back to my car and taping it up.”
“Carlos was very patient and helpful. I asked several questions about a potential print order that I didn’t see an option for online, and he worked with me to design a custom order.”
“Each time I show up to the ups store I am continually reminded how great the service is from A-Z! This is coming from the spouse of a retired USPS postmasters wife! Thank you UPS!”
8:30AM - 8:15PM
7331 Calhoun Pl, Rockville
Shipping Centers
“The two men who were at the counter both helped me with patience and kindness. Great experience at this location. Easy & short walk access to front door as I have a disability.”
“I’ve been going to this UPS Store for close to 20 years. The owner, Andy, is the best. It’s a very busy store and he handles the customers so well. The line moves fairly quickly. Andy and his people will find the best options to ship your packages. Come prepared with packages taped up or bring a $1 to pay them to tape it. A dollar is a real bargain. How many things cost that little these days. ❤️”
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“I was in a rush to send something that's very important and didn't know how close I was till closing. The young man who assisted me was very professional pleasant and helpful.”