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“One of managers Jerome assisted me with purchasing an item he made sure I had all the accessories that goes with item. He took his time helping me. The customers service I received was Great!!”
“Fragers is my go-to hardware store. I am not a DIY person as a routine, and need assistance and guidance when undertaking some house projects. This visit was due to a bathroom vanity that needs repair. The Ace staff helped me match paint colors and gather the tools I would need. One of the stain colors was a bit off (the label showed a different color than the contents) but everything else was perfect.”
“A hardware store like they used to be! You can get pretty much anything you need here. They also have a plant shop attached. The staff is very friendly and knowledgeable, I have always had positive experiences and left with everything I needed (and then some ?). This place is a DC classic and I highly recommend it for household needs.”
“The level of customer service here is excellent. I have a retrofitted grooming van with all kinds of custom hoses and fittings. One of them broke and I had a major leak. I explained my problem to Mike and he was able to retrofit a toilet supply line, a hose barb, and clamps to create what I needed. He cut and fitted everything on the spot. I will be coming here for all my hardware needs in the future.”
“Quick unloading some drivers say overnight parking ?️ but you might want to call and ask if they have overnight parking because they have a gate so i don’t know if gate closes or not because you don’t want be out of hours at night in this area because is almost impossible to find a place to park in the east coast unless you like getting tickets ? for making new parking spots any where you like ??”
“Over the past few years, I have been purchasing plants for my garden and yard. My vegetable harvest has been great. They didn't have much to choose from last year and I'm hoping they have more for sale this year. Headed there now.”
“I love coming to this Lowe’s! But I have to say, I really miss my favorite cashier Lesly. She was always so kind, efficient, and made my visits feel extra special. Her positive energy and great customer service really stood out. Hope to see her back at the register soon!”
“I had an amazing experience at Lowe’s today. Johnny in the Hardware department was incredibly knowledgeable and patient. He took the time to walk me through my options, explained the best care for each tool needed to get the job done , and even helped me find what else I needed in plumbing . His kindness and expertise turned what could have been a stressful shopping trip into a breeze. Thank you, Johnny , for making my day! I’ll definitely be back to Lowe’s thanks to your excellent service.”
“Representative Zae gave outstanding customer service on August 9th. He helped me find the sink and loaded it on to the carrier. While I checked out, he helped another customer. He returned to assist me by placing it into the car. Thank you!”
“Home Depot is Definitely one of my go to places to get some Nice and Healthy indoor/outdoor plants. They Always have a Great Selection of plants and the price fits right into my plant budget”
“Everytime you go here and don’t know where to find anything . The person you want to ask for is Miss/Mrs Kanika. I always pray she’s on duty each time . This woman knows where almost everything in this homedepo is at and off her head too . Miss Kanika is always ready to help and with a smile too . I usually drive extra 5min away from a different home depo that’s closer to me just to come to this location cos I know all my problems are solved in terms of finding anything soon as I see Miss Kanika. Thank you so much for being amazing ma and I hope this location sees your value and even promote you cos damn I wish half the workers can know where things are like Miss Kanika does . Thank you ma”
7AM - 5:30PM
19600 Frederick Rd, Germantown
Hardware Stores
“Was in a pinch and needed snow shovels and pet safe ice melt - none of the larger stores in the area have any in stock. I called Ace and the gentleman I spoke with was kind and helpful. I drove right over and the store was clean, organized, and well staffed with friendly people. Picked up 2 snow shovels and the ice melt for $47! A steal compared to larger chain stores that carry poor quality products. Will definitely be back! Thanks Ace Hardware Germantown!”
“I rented a hydraulic brush hog today and the service I received was very friendly and attentive. The equipment worked great. The pick up and drop off was smooth.”
“Darrell, an Associate in the Lawn and Garden department, is very knowledgeable and kind, genuine and easy to work with/talk to. He went out of his way to help my Mom and I with what we needed. He had thoughtful suggestions and questions. Plus, without our asking, he walked us out and loaded our vehicle with a very heavy item. We are very appreciative and thankful to Darrell!”
“Ferguson is a great place to shop but,
they need to update the hours of operation on their website and online for Ferguson Xpress. They close at noon on Saturdays. Website and Google says they close at 5pm.”
“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”
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“I love this store. I can always find what I want here that I can't find at Home Depot or Lowes. The staff is super friendly and always willing to help. Always will be my go to place. :-)”