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“The lady who works the passport counter is extremely friendly. She helped sending off the renewal request with a smile. Very pleasant experience. Thank you for being you and making our day.”
“Called the UPS store to see if I can get a document notarized. Learned that no appointment is required. Get it done in 5 minutes with a very friendly staff. Thanks, Michael!”
“My experience was great’ Daniel and Ama, they literally went above and beyond for me. It was Saturday night the night before the snow storm they closed at 4pm, I literally arrived at 6:34pm and knocked on their locked door seen the gates down but I still had hope. Daniel came to the door and I explained to him that I had a package pick up he kindly asked me for my ID Knowing that they closed 2 hours ago he still went out his way to find my package I stood at the door he let me in once he found my package and let me sign for it. I truly appreciate it because I really needed it and especially before that snow storm hit. They did an awesome job this was the true epitome of excellent customer service because they didn’t have to let me in or retrieve my package. They were very polite, kind and friendly! Thank you Daniel and Ama I truly appreciate you guys.”
“Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.”
“Taking off one star just because the UPS Store advertises itself as the notary store, but I couldn't find anywhere that posted the odd hours for the notary. It is not everyday. But the staff were friendly and gave me a suggestion on where I could go to get what I needed!”
“Tabatha is a star employee at this store. I watched her multitask, greet customers while being extremely pleasant, help customers, and still manage the staff. She was a one woman machine who basically worked the entire store by herself, even though there was another employee nearby. She alone has earned all five of these stars.
However on 11/7 at about 10:15, I was “helped” by someone who clearly did not want to help me. He wouldn’t even stand up to scam my QR code to ship my items back to Amazon. I had a heavy object strapped to my back, it would have been nice if he would have been thoughtful enough to just stand up to scan my code instead of prompting me to reach. I even asked him if he could just stand to scan the code and he just continued sitting. I’m sure you have this on camera and can see for yourself. This is the service I usually get. ?”
“Mitchell and the UPS team at this location provides excellent customer service despite the fact this store is always busy. I am grateful they are in the neighborhood. Thank you!”
“Thank you soooo much team 'Intelligent Office', we are humbled by your kindness and will forever remain indebted. The entire Kenya delegation is happy with your exceptional support.Your team's responsiveness and willingness to go above and beyond was truly appreciated. We lack the right words. Be blessed & God willing- we will definitely be back in April 2026
@Aretha- we salute you ?”
10AM - 7PM
7750 Marlboro Pike, Forestville
Mailbox Centers
“I’ve been using this business for over 10 years and I always enjoy the professionalism and support here. I’ve used shipping and notary services from here and highly recommend!?”
“Leshawn and team were amazing! We had a short term mailbox rental and had a large influx of shipments for that month. When we had shipment delays and lost packages, Leshawn went above and beyond in her communication and assistance. Each day we went in for pickups they were always so willing to help. We are so thankful for the customer service and team effort!”
“Only place I could find a notary available all day. Other stores don't easily indicate when the notary will be available, which was frustrating. Fast and easy service, would ? recommend! Also the guards in the Ronald Reagan Building were very helpful and friendly.”
“This UPS Store was a pleasant surprise simply because it was a minute since the last visit. I have to say it is much better looking interior as well inside were two excellent clerks. I had called first to ask if they had someone there who could be of
help to bring inside a really heavy box that was in the trunk of my car parked outside in the front of the UPS store. It was a tall order to ask. She said, nobody was available only because they could get injured & without the insurance coverage they are not allowed to assist the customer with their heavy boxes or parcels. I had completely understood perfectly where she was coming from; but I still needed help with getting this extremely heavy large box out of the trunk of my car. Right? The same employee offered anyway to help me. So relieved that the two of us were able to bring the heavy parcel inside the store without incident. Thank U god. Yes. It was nice her to risk possibly being injured; but when I asked if she was hurt, she said no & was okay. Whew god is good. “All the time.” While the whole process was met with its challenges and the help of the second employee who assisted me with getting the phone number of the company from Google search the boxes that got the “ball rolling.” However; the preexisting information from this company for printing the labels was not correct & the clerk was unable to proceed on her computer to print out the mailing labels need for UPS to ship for delivery. This was the “hold-up” for us. My presence was obviously noticeable to the incoming customers. But the employees were able to control the busy traffic with such amazing team work. I’m totally & absolutely impressed by them. Everything went so smoothly in the UPS & it didn’t disrupt them as I sat in front of the counter but to the side. I tried not to be in the way of the many customers who by the way were great also. Finally, after being on hold many transfers all the while the company’s customer service over an hour. The UPS store had the necessary capability to print out the two much needed mailing labels for the boxes. However, i was taking care of business (time) in the weekday that was productive & not wasted time & energy. The job “well done” by two amazing employees who I greatly recommend at this UPS Store&
appreciated so much & thank U two. Keep doing what you’re doing. Best.”
“The customer service here is always top tier. I also love all of the services offered here so much so as of today, I now have a business mailbox with this location.”
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
“Had a fairly smooth experience at around noon on a Friday. I was a little apprehensive before going in because of the bad reviews I had read and I had three large boxes to be returned, but I took a chance as it is very close to where I live. I am glad I did that.”
“Nice employees and great customer service. I have been there several times and no problems. My packages were packed good and sent to their destinations in a timely manner.”
9AM - 7PM
9750 Apollo Dr B, Largo
Mailbox Centers
“I had a very good experience at the store. Sales associate Tee was amazing and so helpful. She really made the visit comfortable and was able to solve my long term issue.”
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“The ladies at the UPS Clinton store are EXCEPTIONAL customer service representatives for UPS. Kia, Amber, Antoinette and Star EPITOMIZE exceptional customer service and customer engagement. I go there many times and the line is to the door depending on the time. They are friendly and super efficient. Literally the best customer service I’ve ever received.”