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“The lady who works the passport counter is extremely friendly. She helped sending off the renewal request with a smile. Very pleasant experience. Thank you for being you and making our day.”
“I come to this location to drop off packages weekly. Kazim is SO amazing and attentive. Always so friendly, takes his time and goes above and beyond in terms of customer service! Thank you Kazim!!!”
“AMA assisted me today, and she was absolutely amazing. She was incredibly patient and processed all six of my returns without making me feel rushed. She was kind and gentle throughout the entire interaction.
What really stood out was that, while helping me, she still took the time to warmly greet every customer who walked in and politely let them know she would be with them shortly. That level of customer service is truly appreciated.
I always have a great experience at this location because everyone is friendly and professional. The manager (who I assume is the manager since he is there every day) is consistently welcoming and greets every customer with kindness.
This is by far the best location. Every employee, including the manager, deserves recognition—and a raise—for the outstanding customer service they provide. Thank you!”
“I’ve printed several items at this location over the last few months at this location and they’ve always done a great job. Quick, reliable and great quality. In particular, Tyler has been outstanding. I’m so impressed and I’ll keep coming back to this location for any printing I need for my business in the future.”
“I really love the service at this UPS Store location! Everyone is so nice, kind, and friendly. 10/10! ⭐
Additionally, the notary who provides services here is always so helpful and professional. I really appreciate her great customer service!”
“I had a great experience with Tabitha! I had mailed some boxes home but for some reason one box had a mix up and was mailed to my old address. Thankfully it was found and taken back to UPS. Tabitha was very diligent, re-boxed my items since the box was damaged, and mailed it to the correct address. Everything arrived to me safely! Thank you Tabitha and team!”
“Had a great experience at UPS Store thanks to Franklin.Super helpful, friendly, and made the whole process quick and easy. Great customer service and really appreciated the positive attitude. Thanks again, Franklin!”
8:30AM - 5:30PM
1750 H Street NW Suite 360, Washington
Mailbox Centers
“The team at the DC office is amazing. Some of the best people I have ever worked with. Always friendly, professional, and helpful. They truly are concerned for your success. Their new office on H St is top of the line. Highly recommend.”
10AM - 7PM
7750 Marlboro Pike, Forestville
Mailbox Centers
“I’ve been using this business for over 10 years and I always enjoy the professionalism and support here. I’ve used shipping and notary services from here and highly recommend!?”
“Only place I could find a notary available all day. Other stores don't easily indicate when the notary will be available, which was frustrating. Fast and easy service, would ? recommend! Also the guards in the Ronald Reagan Building were very helpful and friendly.”
“We had an excellent experience at this The UPS Store location, thanks to LaShawn.
We needed to ship five boxes across the country ahead of a conference and coordinate having them held for pickup, which could have easily been complicated. LaShawn made the entire process smooth from start to finish. She was incredibly helpful over the phone, followed up with clear and timely emails, and made sure every detail was handled correctly.
What really stood out was her follow-through—she personally called to confirm the shipment arrived, checked on the pickup, and ensured the return shipment went just as smoothly. That level of care and communication is rare.
Truly outstanding service. Thank you, LaShawn!”
“The customer service here is always top tier. I also love all of the services offered here so much so as of today, I now have a business mailbox with this location.”
“This UPS Store was a pleasant surprise simply because it was a minute since the last visit. I have to say it is much better looking interior as well inside were two excellent clerks. I had called first to ask if they had someone there who could be of
help to bring inside a really heavy box that was in the trunk of my car parked outside in the front of the UPS store. It was a tall order to ask. She said, nobody was available only because they could get injured & without the insurance coverage they are not allowed to assist the customer with their heavy boxes or parcels. I had completely understood perfectly where she was coming from; but I still needed help with getting this extremely heavy large box out of the trunk of my car. Right? The same employee offered anyway to help me. So relieved that the two of us were able to bring the heavy parcel inside the store without incident. Thank U god. Yes. It was nice her to risk possibly being injured; but when I asked if she was hurt, she said no & was okay. Whew god is good. “All the time.” While the whole process was met with its challenges and the help of the second employee who assisted me with getting the phone number of the company from Google search the boxes that got the “ball rolling.” However; the preexisting information from this company for printing the labels was not correct & the clerk was unable to proceed on her computer to print out the mailing labels need for UPS to ship for delivery. This was the “hold-up” for us. My presence was obviously noticeable to the incoming customers. But the employees were able to control the busy traffic with such amazing team work. I’m totally & absolutely impressed by them. Everything went so smoothly in the UPS & it didn’t disrupt them as I sat in front of the counter but to the side. I tried not to be in the way of the many customers who by the way were great also. Finally, after being on hold many transfers all the while the company’s customer service over an hour. The UPS store had the necessary capability to print out the two much needed mailing labels for the boxes. However, i was taking care of business (time) in the weekday that was productive & not wasted time & energy. The job “well done” by two amazing employees who I greatly recommend at this UPS Store&
appreciated so much & thank U two. Keep doing what you’re doing. Best.”
“The young man greeted me before I got to the counter. He walked over to speak with grandson and gave him stickers. My grandsonson gave him a fist bump. He was so kind and he handled my business in a professional and timely manner. So impressed by his demeanor.”
“Don, the store owner, was helpful in so many ways. He came to the apartment after my sister passed and helped to separate everything I was sending to different addresses. He did it in a way to minimize my costs by dividing things into manageable boxes. He shipped everything in a timely manner and everything arrived with not one break just where it was supposed to go. I did this exercise more than once and each time was the same. This is the best ups store ever. I recommend highly. D”
“Nice employees and great customer service. I have been there several times and no problems. My packages were packed good and sent to their destinations in a timely manner.”
9AM - 7PM
9750 Apollo Dr B, Largo
Mailbox Centers
“I regularly drop off clinical boxes here, and every visit is a great experience. I always walk in with a warm smile and greeting, and the staff consistently responds with kindness. I truly appreciate how smooth and stress-free they make the process every time😊”
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“The level of professionalism and service of the staff is outstanding. The employee Starr changed a by chance visit into an experience of first class customer appreciation”