Gramophone, a trusted name in the custom installation industry for over five decades, has consistently delivered exceptional home theater, high-end audio, smart home, and electrical services to its clients. With a focus on the latest technologies and trends, Gramophone offers a wide range of products, including world-class HiFi speakers, A/V components, and smart home automation solutions. The company's outdoor AV entertainment scene and state-of-the-art conference room showcase their design expertise and commitment to innovation. Gramophone's direct-to-consumer eCommerce platform, SKY by Gramophone, allows customers nationwide to access their prestigious brands and products. Customers praise the company's professionalism, knowledgeable staff, and flawless installations, with one reviewer describing the team as "absolutely amazing" in baselining requirements, communicating promptly, and delivering a seamless experience. Another customer highlights the exceptional service provided by sales representative Ricardo Valles, who guided them through their audio purchase with expertise and professionalism. Whether you're in the market for a home theater system, high-end audio equipment, or smart home automation, Gramophone's team of specialists are dedicated to helping you achieve audio bliss and a tailored, exceptional experience.
Reid was exceptional spent a long time on the phone with me with a ton of patience explaining me the exact minute differences between all the models and didn't even pressure me to finish the sale unbelievable super great customer service will only try to purchase from him in the future again best customer service out there
March 2026
John did a great job getting me spec'd out with tv, sound & audio setup!
February 2026
Very excellent service! JP helped explain the pros/cons of the different TV sets so that we could understand and choose a set that we very much like. He is very knowledgable and is a gentleman. Installation process was very satisfactory. I highly recommend the folks at the Gramophone in Columbia, MD. .
