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“Landen was awesome. I’d be doing an injustice if I didn’t say he was the best salesman to work with. Both Landen and Mike are easy to work with and want you to walk out with a new set of wheels. Can’t thank those guys enough.”
“Had a great buying experience today when purchasing a much needed new car. Huge shout out to Ky for taking the time to show us around and for explaining everything we needed to know. He was great and we love our new car! Thank you weimer for being the best in town !”
“Nick gave me INCREDIBLE CUSTOMER SERVICE....HE IS A SUPERSTAR ALL THE WAY....for a point of reference I manage Hundreds of employees with my company....so I know superior talent when I see it..”
“Will come back and refer anyone to this place 100%. They've always done well for me over the years but today, they TALKED ME OUT OF buying a new battery when they saw mine was only low on charge when I was in a rush. They refilled and recharged it at no cost, and it works good as new. Jason and the guys are great”
“Great experience from start to finish. I am thrilled with the amazing repair job they did. They are incredibly skilled. It looks like there was never any damage. And Susan was so helpful and kind through it all.”
“I absolutely love coming to this advance. The customer service can’t be beat!! One of the guys named Brian even helped carry my stuff to the car. It’s hard to find people that love their jobs. But Brian and Erica are the absolute best!!! Thank you for always going above and beyond for your customers.”
“Honest friendly staff, will help in any way they can. I definitely recommend them to other people and look forward to them helping me in the future. Thanks Brian and Freddie.”
“Went with a company truck to get an estimate for repairs, the staff was professional and courteous. I have never taken a vehicle in for repairs of this nature before so it was a new experience for me.”
“Driving through on the way to Ohio and overheated. They were so extremely helpful, even with towing recommendations. Once the vehicle was there, they immediately started diagnosing and fixing the problem. They had me back on the road in an hour and very affordably. I can't say enough good things about CHP. Wish they were closer to where I live but might be worth the trip! THANK YOU”
“Went here got a bad item helped me out, rural king wouldn't as much as rural king was supposed to be perfect tractor supply is still better and rural king was over excited”
Open 24 hours
106 Peers Lane, 33 Queen Street, Cumberland
Auto Parts
“I had my car towed from my house to the shop and they were super fast on getting there and to the shop. The guy that towed my car was very friendly too. Thanks a lot yall! I'll for sure use them in the future if I need a tow.”
“Very knowledgeable and kind staff. Helped me out during a real bad breakdown a long way from home. I would not be able to make it back if it were not for their help. Thank you all so, so much!”
“As I arrived in Frostburg this afternoon, my headlight went out. I didn’t want to drive two hours back home later, in the dark, with one headlight. I stopped here about 20 minutes before closing and the employee on duty not only looked up the right headlight and sold it to me (which was what I expected), but also installed the new headlight for me! I was on my way within minutes with two good headlights. The great service was very much appreciated!!”
“Excellent customer service. First one arrived damaged due to transit. They are sending a replacement to correct the issue. Couldn't be happier. I would recommend purchase from this seller again and again! Thanks guys!”
“Always goes above and beyond to make sure we are taken care of. Rocky does great work at fair prices. He has always been honest and makes sure I understand what he is doing and what is entailed. No surprise unnecessary repairs. He also is an advocate for the children's hospital and kids in the community. All-around good guy. Support your local business!!!! 5 STARS!!!!!”
“Fantastic customer service! Great personality! They had everything I needed and still helped me with only 5 minutes left before they closed absolute phenomenal experience!”
“Very polite people and very nice. I went in with a deer problem and he didn't hasitate to fix all the problems. He called me when all my parts came in and was very fast about the whole process ! Would definitely recommend them anytime and I know where I will be taking my vehicles in the future!”
“Decided on the spur of the moment that I wanted something sporty and cute. In less than an hour I got what I wanted. Ed, Adam and Greg took great care with me in choosing my vehicle, doing paperwork and showing me all the bells and whistles. I’m not only pleased with my purchase but also pleased how smoothly and quickly the transaction took. Friendly, knowledgeable staff and a great selection of vehicles was what I wanted. They did not disappoint!!”
“Excellent service!!!
Very helpful with a dead battery & replacement
I happen to be passing through and I broke down in town thank God it was the only issue was the battery back on the road quickly.
THANK YOU ANGELO!”
“My order was ready and correct when I got there. The cashier was not that personable but was not rude either. The store is very clean. They don't match their online prices which is a little bit of a pain but manageable”
“We had problems with our car and the two gents that worked at the this Napa were very helpful and respectful. (I forgot to get there names)Let us use the code scanner until we were done working on the car. Got the part also a socket we needed. They even let me use the restroom. (not sure if they are allowed to) A+ to these two gents and Napa auto parts store”
“We recently took our 2012 Van to Shaffer Ford for service and were thoroughly impressed with the experience from start to finish.
Making the appointment was easy, though we did have a three-week wait, which is understandable given the demand, especially since our need was not urgent. Once the time came, the entire team was exceptional. The people answering the phones and working in the office were friendly and welcoming, making the drop-off and pickup processes smooth.
The technicians were very professional and highly efficient in their work. Most importantly, the pricing was more than honest in my opinion, and I truly appreciated that there was no aggressive upselling—they focused only on what the van genuinely needed.
For reliable, honest, and professional service, I would highly recommend Shaffer Ford. They clearly value their customers and their integrity.”
“Any review that is not a 5 star is just a picky and prudent human. They are absolutely great, I slammed into a dear. In only a week, they completely fixed my bumper paint matched it to perfection. And even replaced pieces on my bumper that were not there to begin with. I worked with Steve and it was amazing. He called me often letting me know the status of my vehicle, along with asking me questions to make sure they had everything was perfect like where do I want my license plate mounted (It was mounted on the left of my bumper) as my placement was abnormal. Absolutely great all around!”
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“They were very accommodating making an adjustment with the fit of my installation. They also fixed up my I'll fitting fender liner as requested. Professional &courteous”