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“This location is very nice and the employees are very professional at all times with excellent customer service. The store manager Jessica was very sweet and with outstanding customer service skills. Jessica was very patient with me when I was purchasing my new cell phone. It was a very nice and beautiful experience. I will come back again.”
“I believe that this store is the one that brings together the best T-mobile salespeople, especially Ashley and Gloria. It's been a long time since I was treated like this.”
“I went to the Verizon store on a Saturday morning, right when they opened. If you are going on a Saturday I suggest you get there when they open because they progressively get busier. Ken, the manager greeted us immediately and helped us with a billing problem that speaking to Verizon over the phone could not solve. When the associate, Gabby, came in for her shift she finished helping us. We switched from another major company to Verizon for all of our service (cell phones, iPads, and 5G Home). The process was easy and I was prepared for it to be a lengthy process. However, the outstanding customer service by both Gabby and Ken made it much less waiting time that I had planned. For the past several years I have used the Germantown store because I like the fact that the manager has been working there for 19 years. His staff is highly trained and professional. I appreciate the good customer service, the efficiency of the staff, and the friendliness of the entire sales team. They all seem to enjoy working there and that says a lot to me as a customer. Keep up the good work!”
“This is the third time am visiting this store , of course they taking so much time to attend customers . Had doubts about the connectivity charges and new line to apply . Before they attending me I read all my requirement details in T mobile official site itself. Small request from my side kindly attend customers in time we are taking break in work hours and visiting you there so value our time. But The store is very neat well maintained, so many collections on display which is very useful for the new customers to know about the products in touch and feel.”
“Stopped in to transfer service providers and David was very professional, knowledgeable, and patient. I really appreciate his thoughtful and efficient service.”
“Sales rep Kevin is amazing!!! He was kind and patient while we worked through my business account. I've been trying to work through my issues for months and Kevin was able to complete them in 45minutes! Thanks for your help”
“This is the only corporate store that I know of in Gaithersburg and Rockville. They only do phones. Fios is at the franchise stores like the one in Rio. Relatively efficient in getting through the waitlist and technicians are fairly knowledgeable. Made my phone upgrade go pretty well.”
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“Adrian & Keen were outstanding help with creating my wife’s and I new line and Wi-Fi router. If anyone’s looking for a great T-Mobile store we recommend Damascus location and ask for them.”