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“Easy transaction getting the best possible prices. We actually got 2 new phone and bill change was only a few bucks. Sultana was very knowledgeable and made it very easy. Be back for 2 more soon.”
“Very nice experience from the beginning to the end. Dev explained to us with detail and make sure that we have the best SERVICE and DEALS. Very pleasant to deal with him.”
10AM - 7PM
3229 Spartan Rd, Olney
Mobile Phones
“Mirza is AMAZING! Helped me recover data off my iPhone after the screen went out and transfer to new iPhone successfully-phew. Very patient, kind, customer service oriented, and skilled problem solver! I’ll definitely be back! Thank you Mirza -kudos”
“Great customer service! Kelvin, Francisco, and Carlos were great! Super friendly and helpful to me and my family! They helped me save money and my experiences were stress-free and super quick!”
“Boost is among the best network providers for me. I have another network provider but in some areas, I will not have service from that network whilst my boost works. They staff are amazing, smiling faces and very helpful”
“I had the best experience. My phone and the store manager got me a phone very similar to mine. Brought over all my pictures and was very pleasant. I'm very happy”
“Jocelyn M.
Was the BEST Boost Mobil consultant ever!! She's really familiar with the Boost Mobil phone issues and really fast,kind and polite, i'll definitely refer people to her!.
Great customer service 5 ⭐️”
8:30AM - 9PM
8035 Snouffer School Rd Ste B, Gaithersburg
Mobile Phones
“I came to get my phone back because I lost it and I didn't think I would get my contacts back, much less my email and so on. I was very happy with Edwin's attention. I am very grateful.”
“Stopped at ATT store. Greeted by Shah. It wasn't that busy and Shah solved my problem but he also spent extra time trying to help me lower my bill from ATT. He also gave me information on a portable internet devise. He Provided excellent customer service. Explained his answers so I didn't have to asked the same question. It was the best experience I have had at an ATT store.”
“Emily at the Gaithersburg T-Mobile location assisted me in a highly professional and exceptional manner today. She addressed all of my questions and concerns thoroughly, making the entire process seamless and stress-free. I truly appreciate her outstanding customer service—thank you so much, Emily! ?”
“Javier was very patient and helped me set up new phone when I accidentally damaged my old phone and needed to urgently get a new phone. A big thank you to Javier.”
“I want to thank Zee for his expert level of customer service at the Olney, MD location. Zee was able to help my family with our personal lines (cell phones and Watches, He later helped us switch our business lines from Verizon to T-Mobile. He was extremely patient and knowledgable throughout the entire process. I highly recommend T-mobile in specific Zee to anyone that needs help with their service/phones.”
“Good and quick service. We went in and surprisingly were able to switch phones in about 30 minutes. It could've been faster if it wasn't for some issues with their tablets. Very happy with the service and the time it took to do what we needed to do.”
“They need to make sure they keep the girl that works there. Excellent service. She managed to get my phone to work with boost, something other Boosts stores said couldn't be done. Thank you!”
“Had an absolutely amazing experience here. I wanted to get the 5g gateway service, and originally I tried using the online support system (real people, not bots), and after literal hours of frustrating back and forth, I asked them to cancel my order so I could do it in store. The order was not able to be cancelled (honestly not their fault, it had already been processed at UPS), and after work I drove here. Their phone doesn't work, they aren't just ignoring it. I worked with Christina, she was incredibly helpful and knowledgeable, was patient and answered all my questions. They had the whole gateway system in stock, and the time it took from when I walked into the store to when I left with the gateway was less than the time it took for a single online agent to reach out to me. I don't know why this place has bad reviews, I'd give it 6 stars if I could!
5/23/26 UPDATE:
received the package for the canceled order, drove here, and asked for help. Nick was extremely helpful and actually had a sense of humor, which was nice. He worked with me for about an hour figuring out the issue, including advocating on my behalf with the T Mobile customer support phone line (which were extremely unhelpful, and seemed content to pass the buck to another department, and not even telling the next department the issue). In the end, they emailed me a pdf with a return shipping label. All I have to do is slap the label on the box, drive to UPS, then I'm done (and won't be charged, which is the really important thing)! To sum up, this store (especially Nick who I worked with today) is amazingly helpful, and can even fix problems created by the online and phone-based T Mobile Support! Once again, I'd give 6 stars if I could.”
“Alex provided exceptional customer service. He was very friendly, professional, and courteous. He was also attentive and provided great information on the phone's products and service. I highly recommend this store due to his great service. Thank you again Alex for your help! Much appreciated.”
10AM - 8PM
405 N Frederick Ave B, Gaithersburg
Mobile Phones
“They were great! Phone got wet and I needed a new one ASAP. They were so fast to set up a replacement and get it transfered and was done in 20 minutes. Thanks dudes”
“Elsie was a sweet lady, she was very attentive and patient! I'm sure the Metro PCS would appreciate her customer service because she went beyond measure for the 5 stars... I left came back she waited on me I was still on hold while she help other customers alone. Handled her skill-set very well. SHE MUST BE NEW BECAUSE THE OTHER DAY WAS TERRIBLE!!! :-{-:”
“Sales rep Kevin is amazing!!! He was kind and patient while we worked through my business account. I've been trying to work through my issues for months and Kevin was able to complete them in 45minutes! Thanks for your help”
“Today l had the pleasure of working with Carlos S at the germantown Verizon store to purchase a new phone. He was very professional and patience. Thank you so much Carlos.❤️?”
“I went to pick up some cash from moneygram, i called before end and confirmed that they had the funds available. I was in and out in less than 15 minutes. Staff was polite , spoke both english and Spanish. They seem to also provide phone services such as cracked screen replacements, they sell jerseys and flags too . The shopping center has a lot of parking for accommodation”
“Neha SARASWAT helped me several times at this Verizon store. I liked her calm demeanor and patience. If you need a new phone or accessory, ask for Neha. She will gladly help you!”
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“Great experience at this T-Mobile store. The team was friendly, helpful, and made everything quick and easy. They explained my options clearly and helped me find exactly what I needed without any pressure. Really solid customer service would definitely come back.”