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“Excellent packing and shipping services were provided at a reasonable cost on an item I won online at a local auction house. Arrangements were quickly coordinated over email/phone. The framed item was excellently packed and arrived without damage to the glass of the frame.”
“Excellent experience working with Marquez at the DHL location in Gaithersburg. His professionalism was outstanding. He knows his job inside and out. Made every customer feel appreciated and valued”
“This store and all the employees who work here are so impressive!! Efficient, friendly, and so helpful. It is super busy and you never have to wait for service. Always a pleasure to see a local business run so well and thriving ?”
“I have been here countless times and never met an unfriendly employee. Very helpful, the line can get a bit long but they are always staffed well from what I can tell and get through it pretty quickly.
May I suggest having a dedicated individual for printing services and one for shipping services? Not sure if corporate allows it but it would perhaps streamline things for everyone.”
“I went to this particular UPS store on Monday and encountered 2 employees, Spencer and Zaheer! They were so knowledgeable, helpful, respectful and friendly. I had a lovely experience and have decided to use this particular UPS store over the one that is closest to my home. I hope that these 2 young men will be at work when I need to use their services!”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg
Shipping Centers
“So far super happy with the service, communication and professionalism. I was very nervous about shipping to Colombia for the 1st time. But my constant questions and requests of updates have been made in such a timely manner.
Also definitely appreciated the door-to-door service. Currently awaiting for package to be delivered but appreciate I can track all updates.
Thank you soooo much ServiCol!!!”
“This team was much nicer to me than they needed to be. I came close to their closing time and they were well within their rights to rush things or ask me to come by another day, but they took care of my printing job with a smile and stayed a little past their regular closing time for me. I would never expect that of an employee and it was a kindness I wanted to share with others.”
“I came here for an amazon drop off. It’s my first time but wow, the amount of people that were in line? I don’t know how you guys handle it. After about 15 mins mainly cause one customer didn’t have their code, didn’t know which code was for what, she had maybe 19 items… i mean i can keep going. But the young lady was patient! When I reached the counter, which felt like eternity, I gave her my return. All I saw was piles of boxes, she said it was all from morning to then, to 2pm. There was trash can full of amazon bags, amazon boxes everywhere from all the returns, and you telling me this was a free drop off? Wow! They clean up after people, sort their things, tape their packages, scan them in and it was all free! Staples is too kind.”
“Carlos was very patient and helpful. I asked several questions about a potential print order that I didn’t see an option for online, and he worked with me to design a custom order.”
“I was in a rush to send something that's very important and didn't know how close I was till closing. The young man who assisted me was very professional pleasant and helpful.”
“Excellent service, very friendly staff. I was in and out in a few minutes. I do dislike their self-service system where you need to purchase a card and add money with no change given.”
“I’ve been going to this UPS Store for close to 20 years. The owner, Andy, is the best. It’s a very busy store and he handles the customers so well. The line moves fairly quickly. Andy and his people will find the best options to ship your packages. Come prepared with packages taped up or bring a $1 to pay them to tape it. A dollar is a real bargain. How many things cost that little these days. ❤️”
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
Shipping Centers
“Been calling them since morning and no one answered and finally they got to answer the call round 3pm and the lady just told me to go on hold and as it is now l am still on hold for almost an hour and half and what l really need is urgent and can’t afford to drop the call . At some point there are no guests l could hear them talking to themselves and still leave me on hold . What kind of service is this honestly. Today January 2nd 2026 at 4.38pm on hold since about 3pm . I will attach a screenshot of the call. Let them know even people calling are customers as well. You can’t make someone hold for this long. What is the use of the phone if they ignore clients on the phone like this .”