SECU Credit Union is a highly praised financial institution known for its exceptional customer service and efficient operations. Reviewers consistently highlight the friendly and competent staff who go above and beyond to assist members. Whether it's opening a new account, refinancing a home, or obtaining a new ATM card, the SECU team ensures a smooth and satisfactory experience. Customers appreciate the professionalism and guidance provided by associates like Jakea Sultana, who takes the time to walk members through the necessary steps and address any questions or concerns. The credit union's commitment to customer satisfaction is evident in the positive feedback, with members feeling welcomed and valued. While some customers have mentioned a transition to video-screen tellers, the overall sentiment remains positive. SECU's ability to handle various financial needs, from personal banking to home purchases, has earned it a strong reputation among its long-standing members. Despite a rare instance of misinformation, SECU's dedication to serving its community shines through in the majority of the reviews.
Out of all the banks that I have been with before, SECU has been amazing. I cannot see myself with no other bank. I would recommend SECU to my family and friends.
July 2025
Super friendly and professional staff. Helped me and my husband through a paperwork process that we were really anxious about. The only thing I had an issue with was the digital signage waiting list - it didn't make sense, and I had problems getting my appointment confirmed. Thankfully, the staff there helped. Thank you... read full comment
July 2025
Great bank with helpful and friendly staff. Excellent customer service too!
