The UPS Store in Derwood offers printing, packing, shipping, mailbox, and notary services. Reviews consistently highlight excellent, friendly, and helpful customer service. Staff are described as cheerful, patient, knowledgeable, efficient, and professional, keeping lines moving quickly even when busy. Customers note the team makes processes like returns smooth and manageable, often sharing helpful tips. The store is recognized as a gem, with many stating they have consistently good experiences and prefer this locally-owned location over others. The responsive and upbeat staff contribute to a positive and efficient visit.
The store opened on time. The employee (159090) was so efficient. There was a line as soon as the store opened. She was multi-tasking between two registers and the line was done. The young lady was friendly, professional and polite. Thank you
July 2025
Very responsive folks. Even with just one customer waiting while another being served, another employee step in to help.
July 2025
I really like this location a lot. Kayla has helped me my last 3 visits and she is amazing. She is Extremely kind, knowledgeable, and helpful. I used to use the UPS store in Germantown and Quince Orchard, but I won’t anymore because I’m beyond pleased with the service at the Derwood location.Kayla is great!!
