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“The location was clean and well organized. Donna was fantastic—professional, courteous, and very helpful throughout the process. I will definitely use this DHL shipping location again in the future and highly recommend it to anyone looking for reliable, friendly service.”
“Marquez was spectacular, extremely professional. Answered my concerns with ease, was able to provide me quoting and ultimately earned my business. Without him being here, I would’ve most likely gone to FedEx across the street. Make sure this gentleman gets the recognition that he deserves. Thanks DHL!”
8:30AM - 5:30PM
12300 Carroll Ave, North Bethesda
Shipping Centers
“5-STARS! Outstanding service. Easy booking, reasonable rates, picked up heavy appliance, palletized & packed it securely, delivered right on time. Couldn’t ask for better. Highly recommend”
“This is easily the best UPS Store in the area. I wasted a lot of time at other stores before finding them, and I won't go anywhere else now. They are efficient, friendly, and actually care about helping you. Highly recommend!”
“Chayla at Parcel Plus absolutely saved my day. I needed a same-day notary with no appointment and everyone else turned me away. She answered the phone, told me to come in, and notarized my documents quickly, professionally, and with the best attitude and a bunch of laughs. I am a busy mother and she was nothing but efficient, knowledgeable, and genuinely kind. I'd give her 10 stars if I could!”
8:30AM - 7:30PM
509 Quince Orchard Road, Gaithersburg
Shipping Centers
“I usually hate doing returns because they always feel so complicated. However, when I went in the process was smooth and the associate Maya was very pleasant and helpful. Thank you!!”
“I have been doing return here for years, but never had an opportunity to use them for other services until today. I needed to get a vinyl banner printed for my neighborhood swim team that another vendor messed up. They were able to create a proof of what we needed and printed all in two days. The owner was so courteous. It is clear that they value the community that they serve. If you need any of their services, please do not hesitate to go here.”
“Representatives went above and beyond that, in order to custom package my delicate item for delivery. They even stayed a little beyond closing to secure the package. Even the pickup driver was more than gracious and waited. #UPSBELPRE! They EACH deserve a raise. Will return there again and again and again….!!!”
“The two guys behind the counter are very accommodating.
They will accept an Amazon return only with a printed label. Not a QR code. They will print the label for you but only if the return email offers it.”
“Marlon was amazing! He was very friendly, professional, and helpful. He made everything quick and easy. Great customer service and a great experience at The UPS Store. I’ll definitely be coming back!”
“Can’t say enough about the staff here. Always incredibly pleasant, very efficient, and even willing to help me unload boxes from my vehicle. The kind of place that makes it a pleasure to have to mail something.”
“They do not nickel and dime you here. I had to ship media mail and they let me use one of the boxes they had for groceries. Extended hours also. My new go to for shipping.
Shopping section has a lot of international/viral snack options. Beer and wine too.”
“It's a nice locally owned place to drop off a return package. They have 2 parking spaces marked reserved for customers of this store just outside the entrance (in this photo), plus they validate parking in the garage that's attached. My big question before coming here was about the parking situation so answering it here for others!”
“This location looks small from the outside, but actually has a pretty extensive inventory of office supplies and basic electronics. The staff was very attentive and helpful. Prices are about what you would expect - a bit high but not outrageous. They validate parking if you drive here as well.”
“I was so pleased with the excellent customer service here. My family went there to get our passports. Michael and Z were so helpful. Michael walked us through every step of the process and what to expect, answering the many questions we had. We found him to be very thorough and knowledgeable. Best experience I have ever had in using postal services.”
“Very good and convenient. I use this UPS store for drop offs when I am in the area. They have a self service kiosk which makes it easy as you can skip the line and scan packages in for a receipt yourself. Staff always seem friendly and polite.”
“I have to drop off packages for my job quite frequently and the staff at this location is always so friendly not only to me, but to the other customers in the store. I have seen several instances where customers are not always being the most polite and the staff handles it with grace and kindness.”
“The owner and her staff were so friendly and so easy to work with! I had several returns to do for Amazon and needed to ship something to a friend across the country and she explained everything so well! Fairly priced and fast service.”
“I have been coming to this UPS store for a while so the positive review is overdue! Lovely, well-informed, and helpful customer service. From notary services to passport photographs to regular mail to Amazon returns, this is an ‘everything’ store. Most recently I was helped by Shrutika who took passport photos. Overall a great experience!”
8:30AM - 7PM
10319 Westlake Drive, Bethesda
Shipping Centers
“Quick and professional. Love that it’s conveniently located in my neighborhood, the store is always well staffed, the line is short and they are very easy and efficient. Top for returns, way better than Staples.”
9AM - 8:30PM
9003 Magruder Knolls Ct, Gaithersburg
Shipping Centers
“So far super happy with the service, communication and professionalism. I was very nervous about shipping to Colombia for the 1st time. But my constant questions and requests of updates have been made in such a timely manner.
Also definitely appreciated the door-to-door service. Currently awaiting for package to be delivered but appreciate I can track all updates.
Thank you soooo much ServiCol!!!”
“Santiago and his team were an absolute pleasure to work with. I am appreciated his insights into design, materials, color combination and several aspects of the project. My bathrooms look AMAZING. A+++ service.”
“Called in needing help with a print job and Jesus was extremely kind and knowledgeable over the phone. He completed my job extremely fast and I was very happy with the final product! Process was super easy and I will def return to this location if I need help with another print job.”
“The staff here is incredible. I moved out of Great Falls and drive 30 minutes to support this business. They go over and above to serve you. Friendly, welcoming and they do an incredible job every single time. Love this business.”
“This fedex store is the best fedex store in the DMV..possibly America. Rarely a long line..staff always attentive/knowledgeable and helpful. Danny, the g.m. is one the best g.m.'s of any business i go to. , the assistant should isaih should be the g.m. &Danny is talented enough to become a district manager.
Today..William, lead consultant -went the extra mile & performed a miracle for me. I advise any fedex customer nearby to go to this location (never UPS) & request William/ or Isaiah if possible. William is a problem solver & will solve any of your shipping or packaging needs. If fedex is smart..they will promote William & isaih before a competitor discovers them.
William & isaih should be general managers of fedex stores & Danny ..the g.m. should be regional manager/one day C.E.O of Fedex .or UPS. , if he wants to slumber it
Kudos..fedex rockville pike..kudos fedex for employing it's entire fedex team at this location.
July 15th
Today..newest employee Diego was professional ..Quick and quite helpful.
A great addition to the best Fedex store in the DMV
Uodate..September 11 (9/11)
Danny tiday helped me hold a delivery for an additional needed2 weeks. Danny again proved he is the best Fed ex G.M. in America
A week ago, Diego provided superb service/even helped carry a heavy package to my car
Danny..give Diego a raise before a competitor steals him from you
Fedex..give Danny a raise..surely a head hunter will offer him a better & higher paying job. Currently, he runs your best Fedex store in my region...possibky America”
“Very pleased with FedEx's Print and Go service, and the options it provides, including being able to email files to print. I needed two docs printed. I attached them in the same email (look for print and go email address at FedEx). And within 3 mins (can take up to 5 based on instructions), received email confirmation and a code to enter on the multifunctional printer / copier at the FedEx Office store. Came into the store, found one of multiple machines available, and followed the prompts on the copier. The area had a surface right next to the machines where you can set your stuff down to sign, or staple. Staff's friendly too if you need help! But don't need to talk to a single soul if you don't want to, to take care of what you need.”
9:30AM - 6:30PM
966 Hungerford Dr Ste 8a, Rockville
Shipping Centers
“The woman at the front desk working 6:30pm on Wednesday was truly amazing! I was sending out four gifts for today air and she held the UPS driver until she could finish processing my gifts and I really appreciated that and she was very nice”
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“Robert & Kayla are outstanding employees. I am opening my own business and depend on them assisting with my marketing and shipping. Frequently I walk in with multiple returns. Robert always understands what I’m trying to accomplish and quickly executes the process efficiently with the an encouraging attitude. Today I had a massive return and I arrived disorganized and confused with how Amazon had grouped my items. Robert got straight to work organizing to efficiently and accurately prepare everything for shipping. I couldn’t have done it without him. Kayla designed my marketing road signs & even worked on her day off for a revision. I also created a pamphlet for marketing. When I brought it for printing I had not properly formatted the material. Robert worked very hard helping us fit our text into the templet. Robert even looked at what we had done and made important suggestions to help us meet our goal. Both Robert & Kayla touched base with us during our sign and pamphlet creation to ensure all our needs were met & our products were outstanding. I will never use online sites for mass production even if the rate is better because Robert is my point person and with him I know I’m in good hands. Kayla had heard my concern that I mentioned to my business partner about visibility of signs in the evening drive time. When I walked in the store to pick up pamphlets, she was there with suggested solutions. Even when not at work, Kayla is still working hard for ups costumers. Her desire to achieve success is evident throughout the process. Both are outstanding employees. I’ve had years working with Robert for our family shipping needs & now I don’t know what I’d do without him in my business needs. He never shows any frustration. I see him interact with many costumers who brought their stress into the store. Robert makes everyone feel heard and valued. He goes the extra mile in every situation maintains professionalism & bring positive energy into every situation.”