“I had the most wonderful experience thanks to Ralph and Laurie at the hardware store. I walked in needing the tiniest screw to fix the clasp on my bag that had broken, and they could not have been more helpful. Instead of just pointing me in a direction, they truly went above and beyond to help me find exactly what I needed. They took the time to look at the bag, search for the right piece, and made sure it would work. Their kindness and willingness to help with something so small was incredibly refreshing. Ralph and Laurie were not only knowledgeable, but genuinely kind and welcoming. It’s rare to find that level of service and care these days. If you’re in the area, stop in even just to say hello and support this wonderful store. And when you do, be sure to tell Ralph he’s the best. Places like this, and people like them, deserve all the support! Wish I could give them 1000 🌟 stars!!”
“The young lady at the cash registrar was very nice, and I had no problem finding things on my own. Didn't know they were in Easton, was about to drive to Seaford DE, and time saved. As Arnaldo Schwarzenegger said, " I'll be bockkkk"”
“Like most Lowes this one has a lot of merchandise that needs to be put away. Trying to find a service person is difficult. But we have been satisfied with the store so far. We just moved so we have a lot of projects to complete. So far we have found everything we were looking for.”
“Had the best experience with a woman in customer service/deliveries there today. She was so kind and helped us sort out a delivery we needed some extra help with.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.