J.B.A. INFINITI of Ellicott City is a dealership dedicated to providing excellent service and high-quality cars that meet customers' needs. Customers appreciate the friendly and professional staff, who are helpful and knowledgeable from the sales team to the service department. Many reviews highlight the quick and correct work done on their vehicles, including oil changes and repairs, with staff informing customers about necessary wear and options. The service team, especially staff members like Mr. Smith, is praised for doing what’s right for customers. Customers feel comfortable and valued, often returning for both sales and service. The atmosphere is positive and inviting, and the staff consistently provides timely, accurate service with good communication. Overall, J.B.A. INFINITI of Ellicott City is known for its great customer care and reliable vehicle maintenance.
My oil change took much longer than expected (had a 7:30am appointment, and didn't leave until 10am). But thankfully, my service advisor Byron Smith was super kind and helpful. I appreciated his customer service, so giving the additional star for him!
November 2025
My experience was great. JR help me every step of the way and eased my nerves because I was confused on how I was going to get my work done. My work was done in a timely manner and done correctly.
October 2025
I pass Infinti dealers to get to JBA Infinti, why? Because they do what’s right for their costumers. And their service department is just great, ask for Mr. Smith, he’s great!
