Truist

Banks
Hours: Truist, formerly known as BB&T, is a banking institution that has garnered mixed reviews from its customers. While some customers praise the bank's friendly staff and efficient customer service, others have expressed frustration with certain aspects of their experience. The bank's customer service is described as "awesome" by one customer, who commends the friendly greetings and the staff's ability to provide clear and understandable explanations for account details. However, another customer reports having to wait up to an hour to meet with a banker, which they find to be a "hassle." Additionally, some customers have encountered issues with the bank's online banking services, such as delayed posting of fund transfers between accounts, which has caused them stress. One customer also notes that the bank does not always provide complete information about available services unless specifically asked. The bank's fraud alert system has been praised, but some customers have expressed frustration with having to frequently change their debit and credit cards due to fraudulent charges, which they find "inconvenient." Overall, Truist seems to offer a mixed experience, with both positive and negative reviews from its customers. The bank's strengths appear to be its friendly staff and customer service, while some areas, such as online banking and fraud management, could use improvement.

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1. Ellicott City, Maryland