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Open 24 hours
6021 University Blvd Suite 340, Ellicott City
Banks
“Eyrus Fantan was extremely helpful and so kind to me, she assisted me with my issues with my account and guided me within what to do. She also took time out of her own schedule to help me; which she could have been doing something else. I greatly appreciate you Eyrus and she gets 5 stars from me!”
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
“(Translated by Google) My experiences at this branch is exceptional because thier professional attitudes toward customers. One person can save or ruin a business. Customers are left and right guests. If this one thing is thoroughly acknowledged, there will be great progress in service improvement. I pray that the Korean community will continue to be recognized as a good bank.(Original)My experiences at this branch is exceptional because thier professional attitudes toward customers. 한 사람이 비즈니스를 살릴수도 있고 망칠수도 있다. 손님은 좌우간 손님이다. 이것 하나만 철저히 인정하면, 서비스 향상에 크게 진전이 있을것이다. 한인 커뮤니티에서 앞으로도 좋은 은행으로 인정되길 기도한다.”
“I want to acknowledge Joseph at the Bethany Lane Branch. There was a problem with my direct deposit this morning - apparently it was a M&T problem. Joseph called me twice to follow up on my account. I really wasn’t expecting any follow up, so he impressed me with his service. Thank you!”
9AM - 4PM
11125 Resort Road, Ellicott City
Banks
“Ms Yanqi Zhou was so helpful when i open a checking account for the first time. I made an appointment and was accommodated well on time by Ms. Yanqi. She explained everything so well and guide me through all the process of online banking. Thank you.”
“I had a great experience working with Sadiq Ali Syed. He assisted me in opening my new credit card. He is very professional, patient, and extremely knowledgeable throughout the entire process. He took the time to clearly explain all the details, including the benefits, terms, and any important conditions, which made me feel confident in my decision.
What stood out the most was his willingness to answer all my questions without rushing and friendly and approachable attitude.I truly appreciate his excellent customer service and I would highly recommend Mr. Sadiq Ali to anyone who looking for a good assistance with banking services.”
“I had the misfortune of my Debit card being compromised. The security team did a great job making me aware of the breach and shut down my card before I experienced any losses. I was advised I could go to a Tower Branch to get a new Debt card issued. I stopped by the Ellicott City branch on my way to work where I was promptly greeted by Reena, the branch assistant manager, and was quickly issued a new card after providing proper identification. My entire visit was less than 10 minutes in length and I was on my way. What a GREAT member experience, Reena was professional, friendly, and empathetic to my situation. Thank you!
- Blair”
“I normally don't write reviews but felt compelled to write about my recent experience at the PNC Bank at Long Gate. I had a strange issue as I discovered that I had someone else's PNC card in my wallet instead of mine. I think it may have happened at a local restaurant as the waitress must have swapped credit cards when she brought the check. My issue was taken care of Ms. Jasmin Loper. The branch was busy that morning - I appreciate the time that Jasmin took to take care of my concerns. She made sure that the wrong card was closed and make sure that my lost card was closed as well. She was able to create a new card with a different number in a short period of time and able to review my account with me to ensure there were no fraudulent charges. She was very respectful and professional - I was impressed by her customer service skills. I think that PNC bank is fortunate to have a Branch Manager like Jasmin.”
“I come to this branch and see Heather Cadwell to help with my finances. She is very knowledgeable and I appreciate her expertise whenever I need her assistance. I highly recommend this location.”
“I have consistently had Great customer services from Sandy Spring Bank. Where else can you call and get an employee working from the local bank to answer all of your questions? I highly recommend this bank.”
“I went in today to open a new business account and had a wonderful experience. Apryl and Stephanie were both extremely helpful and so kind and easy to talk to. The gentleman Anthony in the lobby was also extremely nice and accommodating. 10/10 recommend this branch for all your banking needs!”
“I have banked here since I was practically a kid and have never had anything but good experiences. Their customer service is exceptional. Mike and Lela went above and beyond to help me with a document that I had requested. They didn't have to do this for me but they took the time to assist me anyway and get me exactly what I needed. I've bothered Mike quite a few times over the course of the last couple of weeks and he was nothing but friendly and helpful. Thank you so much to both of them and all of the other employees at this location!I've also had issues in the past with my card information being stolen and my card was shut down immediately and any money (though it was very insubstantial) was returned to me right away. This saved me the headache and lost money that I've personally seen so many others have to go through when their bank is not willing to help that customer nor return the money back that was stolen from them.Wonderful service!”
“Ishy and her team helped our family with a banking issue and they were wonderful. The problems they solve on a daily basis for our community is truly needed in these times. They are incredibly patient, calm and friendly.”
“Came in to deposit and I was greeted by a gentleman. The teller( Mr. Rabia) was phenomenal. He was very knowledgeable, and answered all of my questions. Going forward this will be my go to branch :) !”
Open 24 hours
9230 Baltimore National Pike, Ellicott City
Banks
“I have been banking with Howard Bank for 3 years and their customer service is exceptional. Their team made the PPP Loan application process extremely easy and loans for my companies were funded within days. I definitely prefer the more personalized experience I received from this community bank over the big guys. Highly recommend for business banking.”
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“Shawn Douglas is always a pleasure to work with. His knowledge sits above most and whenever there is a hiccup, he knows the way to get the deal back on track ??”