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Open 24 hours
6021 University Blvd Suite 340, Ellicott City
Banks
“staff is very friendly always very helpful . new lady on the teller line very friendly and i like her customer service ,she great me from the door and she direct me to right direction .”
“Darian was great!! I highly recommend opening an account with her. She was very hospitable and knowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I’m grateful for how patient she was, too.
I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.”
“Eyrus Fantan was extremely helpful and so kind to me, she assisted me with my issues with my account and guided me within what to do. She also took time out of her own schedule to help me; which she could have been doing something else. I greatly appreciate you Eyrus and she gets 5 stars from me!”
Open 24 hours
9080 Baltimore National Pike, Ellicott City
Banks
“I want to acknowledge Joseph at the Bethany Lane Branch. There was a problem with my direct deposit this morning - apparently it was a M&T problem. Joseph called me twice to follow up on my account. I really wasn’t expecting any follow up, so he impressed me with his service. Thank you!”
“Ms Yanqi Zhou was so helpful when i open a checking account for the first time. I made an appointment and was accommodated well on time by Ms. Yanqi. She explained everything so well and guide me through all the process of online banking. Thank you.”
“I had a great experience working with Sadiq Ali Syed. He assisted me in opening my new credit card. He is very professional, patient, and extremely knowledgeable throughout the entire process. He took the time to clearly explain all the details, including the benefits, terms, and any important conditions, which made me feel confident in my decision.
What stood out the most was his willingness to answer all my questions without rushing and friendly and approachable attitude.I truly appreciate his excellent customer service and I would highly recommend Mr. Sadiq Ali to anyone who looking for a good assistance with banking services.”
“I have consistently had Great customer services from Sandy Spring Bank. Where else can you call and get an employee working from the local bank to answer all of your questions? I highly recommend this bank.”
“I had the misfortune of my Debit card being compromised. The security team did a great job making me aware of the breach and shut down my card before I experienced any losses. I was advised I could go to a Tower Branch to get a new Debt card issued. I stopped by the Ellicott City branch on my way to work where I was promptly greeted by Reena, the branch assistant manager, and was quickly issued a new card after providing proper identification. My entire visit was less than 10 minutes in length and I was on my way. What a GREAT member experience, Reena was professional, friendly, and empathetic to my situation. Thank you!
- Blair”
“I normally don't write reviews but felt compelled to write about my recent experience at the PNC Bank at Long Gate. I had a strange issue as I discovered that I had someone else's PNC card in my wallet instead of mine. I think it may have happened at a local restaurant as the waitress must have swapped credit cards when she brought the check. My issue was taken care of Ms. Jasmin Loper. The branch was busy that morning - I appreciate the time that Jasmin took to take care of my concerns. She made sure that the wrong card was closed and make sure that my lost card was closed as well. She was able to create a new card with a different number in a short period of time and able to review my account with me to ensure there were no fraudulent charges. She was very respectful and professional - I was impressed by her customer service skills. I think that PNC bank is fortunate to have a Branch Manager like Jasmin.”
“I come to this branch and see Heather Cadwell to help with my finances. She is very knowledgeable and I appreciate her expertise whenever I need her assistance. I highly recommend this location.”
“I went in today to open a new business account and had a wonderful experience. Apryl and Stephanie were both extremely helpful and so kind and easy to talk to. The gentleman Anthony in the lobby was also extremely nice and accommodating. 10/10 recommend this branch for all your banking needs!”
“(Translated by Google) My experiences at this branch is exceptional because thier professional attitudes toward customers. One person can save or ruin a business. Customers are left and right guests. If this one thing is thoroughly acknowledged, there will be great progress in service improvement. I pray that the Korean community will continue to be recognized as a good bank.(Original)My experiences at this branch is exceptional because thier professional attitudes toward customers. 한 사람이 비즈니스를 살릴수도 있고 망칠수도 있다. 손님은 좌우간 손님이다. 이것 하나만 철저히 인정하면, 서비스 향상에 크게 진전이 있을것이다. 한인 커뮤니티에서 앞으로도 좋은 은행으로 인정되길 기도한다.”
“I always appreciate the personalized service and friendly conversation when I visit Fulton and Anna Mae. She stays engaged with my banking success and always remembers to show interest in my family’s success as well.”
Open 24 hours
9230 Baltimore National Pike, Ellicott City
Banks
“Ishy and her team helped our family with a banking issue and they were wonderful. The problems they solve on a daily basis for our community is truly needed in these times. They are incredibly patient, calm and friendly.”
“Came in to deposit and I was greeted by a gentleman. The teller( Mr. Rabia) was phenomenal. He was very knowledgeable, and answered all of my questions. Going forward this will be my go to branch :) !”
“I’ve been using their business banking services for years, and the experience has been excellent. The branch staff is always professional, helpful, and very knowledgeable. They make business banking simple and smooth for me, it’s always a pleasure working with them.”
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“Shawn Douglas is always a pleasure to work with. His knowledge sits above most and whenever there is a hiccup, he knows the way to get the deal back on track ??”