JCPenney in Forestville, MD, has been a reliable shopping spot since 1902, offering a variety of products from fashion to home decor. Customers appreciate the selection of exclusive brands like St. John’s Bay and Liz Claiborne that cater to different lifestyles and budgets. While some shoppers find prices to be on the higher side, others have had positive experiences, particularly with knowledgeable sales representatives who provide helpful assistance. One customer praised an employee for her patience and professionalism during a dress selection, while another noted a decline in customer service compared to previous visits. The store features two levels and a wide range of items, although some shoppers have noted gaps in product availability, such as specific cosmetics. Overall, the shopping experience at JCPenney offers a mix of quality products and varying customer service experiences.
03/14/2026- Me Time!!! I went to the beauty section unmasked and alone. Spoke to store associate about new ideas and trending makeup 💄 items. I purchased some foundation and lip gloss products. I mixed some things and got done great results!
December 2025
Donna in the jewelry department was so helpful picking out jewelry and has a kind spirit
December 2025
Always have great deals. Very wide selection. Need more clerks for checking out. Juniors section is very small.
