JCPenney in Forestville, MD, has been a reliable shopping spot since 1902, offering a variety of products from fashion to home decor. Customers appreciate the selection of exclusive brands like St. John’s Bay and Liz Claiborne that cater to different lifestyles and budgets. While some shoppers find prices to be on the higher side, others have had positive experiences, particularly with knowledgeable sales representatives who provide helpful assistance. One customer praised an employee for her patience and professionalism during a dress selection, while another noted a decline in customer service compared to previous visits. The store features two levels and a wide range of items, although some shoppers have noted gaps in product availability, such as specific cosmetics. Overall, the shopping experience at JCPenney offers a mix of quality products and varying customer service experiences.
I really appreciate and enjoy in store shopping. I suppose the time will come for online shopping, but not now.
May 2025
JCPenny in store is just way too over priced. Teen skirt, shorts and sweatpants was $116. They have great items but the prices discouraged me from buying anything.
July 2024
Excellent customer service!! Clean store!! Great selection and variety of products!
