DARCARS Toyota Frederick Service Center is a reputable automotive service provider that consistently delivers great customer service. Customers praise the staff's friendliness, efficiency, and willingness to accommodate their needs, even when dealing with young children or complex issues. The service department is known for its quick turnaround and attention to detail, with one customer noting the staff's diligence in documenting any pre-existing issues. However, a few customers have expressed disappointment with the response to certain concerns, such as a paint chip that was attributed to a rock. In the sales department, the team is described as knowledgeable, informative, and dedicated to finding the right vehicle for each customer. Customers appreciate the easy and transparent process, as well as the staff's patience in addressing their needs and concerns. Overall, DARCARS Toyota Frederick Service Center is a trusted choice for both service and sales, offering a positive experience for its customers.
Service is great. Take pictures before you drop for service. I had a front bumper paint chip and they claimed that its from rock. Disappointed with their response.
September 2023
I hope you have solutions with the staff, so that they provide us with friendly treatment and, above all, on time with the agreed delivery!
May 2023
Great experience! The salesman Abraham was great! He was friendly & informative. They made the process easy for my daughter. I would recommend them if you are looking for a car. Thanks Abraham!
