Ken's Automotive & Transmissions, established in 1968 and located in Frederick, is a family-run business dedicated to exceptional customer service. After Ken's passing in 1991, his son Mark and wife Donna continued his vision, with their son Tyler now working as a Service Writer. The team is known for their professionalism, great communication, and commitment to customer satisfaction. Many customers appreciate the friendly office staff, who provide informative updates throughout the repair process. Although there have been mixed experiences with interactions involving family members, the overall feedback highlights the welcoming atmosphere and quality service. With a reputation for being trustworthy and reliable, Ken's Automotive is often recommended by locals seeking dependable automotive care. The team enjoys building relationships with their customers and values the community spirit of Frederick, making it a go-to destination for both automotive needs and a friendly visit.
Had my Subaru in to evaluate transmission slipping. Not the diagnosis I hoped for but found Nick to be very honest and helpful. He seems very knowledgeable also.
September 2025
Ken's was able to see my truck quickly and made the experience a complete joy! I highly recommend them for their professionalism and customer service.
August 2024
Friendly, thorough, and great service. They kept us informed and updated with our car servicing.
